Katy Presley

• Answered incoming calls and dispatched tow truck drivers to customer locations.
• Conducted background checks on new applicants before hiring them.
• Assigned appropriate vehicles for each job based on distance and availability.
• Provided technical support to drivers when they encountered difficulties while out on the road.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Achieved cost-savings by developing functional solutions to problems.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
• Reviewed invoices for accuracy and completeness prior to payment processing.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Assisted the CPA with expense reconciliations.
• Kept all of the company's permits and licenses up to date.
• Worked with the DMV to obtain mechanics' and storage liens, titles, and selling heavy-duty trucks and trailers.
• Kept up to date with the FMCSA's guidelines.
• Handled all legalities for the towing side of the company, including IFTA taxes, renewing licenses, renewing vehicle tags, HVUT, driver files, driver logs, and DOT renewals.
• Posted job announcements and pre-screened applicants to candidates for available positions.
• Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
• Coordinated employee benefits programs, including health insurance and retirement plans.
• Enforced HR policies and advised employees on labor regulations and company procedures.
• Maintained employee records in compliance with state and federal regulations.
• Assisted with payroll preparation by collecting timekeeping information and processing reports.
• Worked closely with vendors to ensure timely delivery of high-quality products at competitive prices.
• Processed customer orders for automotive parts, supplies and tools.
• Organized shelves in order to create an efficient working environment.
• Researched parts availability, pricing and delivery times.

• Ensured that all laboratory areas were kept clean and orderly at all times.
• Processed specimens following established protocols while adhering to strict safety standards.
• Assisted with training new lab technicians on proper operation of instruments, safety protocols, and other relevant topics.
• Conducted quality control testing on incoming materials to ensure accuracy of results.
• Performed routine maintenance tasks such as cleaning glassware, changing filters.
• Maintained detailed records of test results for review by supervisors or other personnel as required.
• Organized patient charts before each day's clinic sessions began.
• Administered injections, medications and treatments as directed by the physician.
• Collected samples from patients for laboratory testing purposes.
• Prepared laboratory specimens for analysis and organized lab results for review by the physician.

• Maintained cleanliness and organization of examination rooms, ensuring readiness for incoming patients.
• Assisted medical staff in performing minor surgical procedures to enhance patient care.
• Accurately registered new patients into practice management software, entering demographic information.
• Organized patient charts prior to each clinic session for efficient workflow.
• Administered injections, medications, and treatments as directed by the physician.
• Collected laboratory samples from patients for testing and prepared specimens for analysis.
• Maintained precise medical records through filing, charting, and data entry into electronic health record system.
• Educated patients on nutrition and disease prevention methods to promote health awareness.

• Assisted postpartum women learn and care for their newborns.
• Conducted the Virginia newborn screening on the babies, including the hearing screen, cardiac screen, transcutaneous bilirubin screen, weight, and the PKU.
• Performing heel pricks on the newborns.
• inserted IV's
• Completed EKGs on the mothers and the babies.
• I taught the new mothers how to properly give the newborns a bath for the first couple of weeks of life.
• Assisted the OBGYN's with circumcises.
• Helped maintain a clean and safe environment by performing light housekeeping duties.
• Responded quickly and effectively to changes in condition or response to treatment.
• Supported families during times of illness or injury by providing emotional support and assistance with decision making processes.
• Educated patients on their medical condition, treatment plans, and self-care management techniques.

• Delivered exceptional patient care by addressing physical and psychological needs.
• Assisted patients with daily tasks, including eating, bathing, and toileting.
• Performed EKGs, phlebotomy, and laboratory tests as directed by physician or RN.
• Monitored vital signs to prepare patients for examinations and treatments.
• Responded promptly to bell or light signal calls to assist patients.
• Maintained cleanliness and sanitation of instruments and equipment.
• Restocked medical supplies regularly to ensure unit readiness.
• Recognized with multiple Daisy Awards for outstanding customer service to patients and families.

• Delivered medical supplies to critically ill children promptly and efficiently.
• Educated parents on proper usage of phototherapy blankets, pulse oxygen machines, and nebulizers.
• Scheduled daily appointments with customers to optimize service delivery.
• Executed on-call tasks during evenings and weekends as needed.
• Actively listened to customer needs to enhance service quality.
• Assisted diverse clientele in navigating service offerings effectively.
• Responded to telephone inquiries while adhering to company protocols.
• Conducted daily vehicle safety inspections and documented findings meticulously.

• Assisted post-surgery women with restroom use and patient transfers as needed.
• Removed catheters, IV lines, and drew blood for lab analysis.
• Ordered necessary machines for patients; ensured prompt availability.
• Instructed parents on newborn bathing techniques in the NICU.
• Prepared patients for exams by taking vital signs and monitoring health.
• Collected urine specimens following established testing protocols.
• Performed EKGs and phlebotomy under physician guidance.
• Trained new employees in daily operational procedures.

Maintained clean, orderly, and well-stocked environment to ensure safety and comfort.

Monitored vital signs including blood pressure, pulse rate, and respiration rate.

• Reported changes in patient condition to registered nurse or physician promptly.
• Assisted manager in scheduling activities and staff assignments efficiently.
• Responded quickly to emergency situations involving sudden illness or injury.
• Served meals to patients and provided feeding assistance when required.
• Assisted patients with daily living activities such as bathing, grooming, and dressing.
• Turned and repositioned bedridden patients regularly to prevent bedsores.