Katerin Ayala
Houston
Summary
Dynamic professional with expertise in documentation management and exceptional communication skills. At Flooring Services of Texas, coordinated timely material deliveries, enhancing project efficiency. Proven ability to resolve issues and boost customer satisfaction. Adaptable team player skilled in problem-solving and multitasking, consistently contributing to operational success and positive client experiences.
Overview
4
4
years of professional experience
Work History
Flooring Expediter/Payroll Processor
Flooring Services of Texas
07.2025 - Current
- Coordinated material deliveries to ensure timely project completion
- Assisted in managing inventory levels and tracking supplies
- Communicated with vendors to resolve order discrepancies
- Supported project managers by scheduling installation timelines
- Assisted in maintaining employee records within payroll systems, verifying data integrity for compliance.
- Executed direct deposit transactions, facilitating timely payments to employees' accounts.
Guest Service Representative
Houston Zoo
07.2023 - 07.2025
- Provided exceptional customer service to enhance visitor experience and satisfaction.
- Assisted in resolving guest inquiries and issues efficiently and accurately.
- Collaborated with team members to ensure smooth daily operations in busy environments.
- Educated guests about animal exhibits, programs, and conservation efforts effectively.
- Trained new staff on operational procedures and customer service best practices.
- Monitored visitor flow and provided assistance during peak attendance periods for efficiency.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
Sales Associate
Wendys Restaurant IAH
12.2022 - 05.2023
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Processed orders accurately, ensuring timely delivery of food and beverages.
- Assisted in training new staff on operational procedures and customer service standards.
- Addressed customer inquiries and resolved issues promptly to maintain positive dining experience.
- Utilized point-of-sale systems to manage transactions efficiently and accurately.
- Monitored inventory levels, assisting in restocking supplies as needed to meet demand.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Street Food Hub
05.2022 - 08.2022
- Maintained cleanliness and organization of dining area for optimal customer experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Blanson CTE High School
Houston, TX05-2023
Skills
- Documentation management
- Hospitality and accommodation
- Excellent communication
- Teamwork
- Problem-solving
- Multitasking Abilities
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
Timeline
Flooring Expediter/Payroll Processor
Flooring Services of Texas
07.2025 - Current
Guest Service Representative
Houston Zoo
07.2023 - 07.2025
Sales Associate
Wendys Restaurant IAH
12.2022 - 05.2023
Sales Associate
Street Food Hub
05.2022 - 08.2022
High School Diploma -
Blanson CTE High School