Katerin Quinatoa
Newark,NJ
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Sales associate position. Ready to help the team achieve company goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Sale Associate
Hollister
04.2023 - Current
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sale associate
Garage
03.2021 - 04.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds by store policy.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for the sales floor by pricing or tagging.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Waitress Supervisor
Restaurant
10.2018 - 06.2021
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
Education
High School degree -
Barringer High School
Skills
- Team Bonding
- Training Oversight
- Strength training
- Practice Management
- Seasonal Planning
- Customer Service
Languages
Spanish
Full Professional
Portuguese
Elementary
Timeline
Sale Associate
Hollister
04.2023 - Current
Sale associate
Garage
03.2021 - 04.2022
Waitress Supervisor
Restaurant
10.2018 - 06.2021
High School degree -
Barringer High School
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