Katerin Rodriguez
Hicksville,NY
Summary
Detail-oriented professional experienced in office administration and team leadership. Recognized for exceptional organizational skills and commitment to employee training, ensuring operational excellence and superior customer service.
Overview
10
10
years of professional experience
Work History
Office Manager
Hicksville Optical
129 Newbridge Road , NY
08.2019 - Current
- Managed daily office operations and ensured smooth workflow for staff.
- Coordinated scheduling for patient appointments and staff meetings effectively.
- Trained new employees on office procedures and customer service standards.
- Billing/Insurance claims.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cashier Team Lead
The Home Depot Inc
Jericho, New York
04.2017 - 08.2019
- Supervised cashier team to ensure efficient customer service and smooth operations.
- Trained new cashiers on register systems and customer interaction techniques.
- Managed cash handling procedures to maintain accuracy and security in transactions.
- Answered customer questions and provided store information.
Cashier Assistant
NYPD Police Academy
130-30 28th Ave, NY
04.2015 - 04.2017
- Maintained accurate cash register and handled payments efficiently.
- Provided friendly service to visitors and academy personnel.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and digital payments while ensuring secure transactions.
Education
Nail Technician - Nail Technician
Long Island Nail Skin & Hair Institute
Bethpage, NY11-2025
High School Diploma -
Queens High School -Q.I.R.T
Far Rockaway, NY06-2014
Skills
- Nail techniques
- Customer service
- Appointment scheduling
- Office administration
- Employee training
- Cash handling
- Billing
- Scheduling
- Training and coaching
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Office Manager
Hicksville Optical
08.2019 - Current
Cashier Team Lead
The Home Depot Inc
04.2017 - 08.2019
Cashier Assistant
NYPD Police Academy
04.2015 - 04.2017
Nail Technician - Nail Technician
Long Island Nail Skin & Hair Institute
High School Diploma -
Queens High School -Q.I.R.T
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