Experienced with multi-unit store management, driving operational success. Utilizes strategic planning and team leadership to optimize store performance. Track record of fostering customer satisfaction and operational excellence.
Overview
5
5
years of professional experience
Work History
Multi-Unit Store Manager
GelCap Pharmacy Corp
05.2023 - Current
Successfully opened new store locations, coordinating hiring, staff training, merchandising setup, and grand opening events.
Maintained a high level of product knowledge across various categories to effectively guide staff members in assisting customers.
Achieved consistent sales growth across multiple locations through proactive team leadership and effective marketing initiatives.
Ensured compliance with labor laws, health regulations, safety guidelines within each location.
Completed bi-weekly payroll.
Multi-Office Manager
H&R Block
11.2022 - 04.2024
Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Implemented comprehensive training program for new hires, improving their integration into team and productivity.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Completed bi-weekly payroll for a team of 40+ employees.
Assistant Office Manager
H&R Block
01.2020 - 04.2022
Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.