Katerina Akhnoukh
Palm Harbor,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of patients in fast-paced settings.
Overview
1
1
year of professional experience
Work History
Manager
Terrace Smiles Dentistry
- Delegating employee assignments, monitored progress and evaluated performance
- Ran the daily morning meetings discussing all progress and statistics
- Learned all aspects of the dental business from ground-up to fully understand every operational facet and contribute to long-term business success
- Handling insurance coordinator, financial coordinator, scheduler and reception duties
- Including insurance verifications and helping patients with financing companies such as Carecredit
- Assisted in hiring and helping with interviews each week after work
- Worked closely with customers to understand needs and resolve diverse issues.
Front Desk Associate
VIP Dental Center
- Handling scheduler and reception duties working with Dentrix and weave softwares
- Batching insurances daily and working with ledgers assigning payemnts to the correct Doctor
- End of day duties and closing up
- Worked closely with customers to understand needs and resolve diverse issues.
Pharmacy Technician
Dr. Marlene Shaker
12.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
Education
Dental Management
MGE
MGE Management Experts Inc In Dental Management 01.2022
Biomedical Sciences
University of South Florida
Tampa, FL05.2021
Minored in Entrepreneurship - Business
University of South Florida
Tampa, FL05.2021
Skills
- Customer service
- Communication skills
- Bilingual
- Microsoft word
- Leadership
- Dentrix/Prime RX
- Managing Files and Records
- Coaching and Mentoring
- Scheduling and Coordinating
- Overseeing Employees
- Employee Training
- Time management
Volunteer
- St. George Clinic: a diverse group of medical professionals wholeheartedly commit their time on a weekly basis to extend care to those who are otherwise unable to access it
- St Verena Coptic Orthodox church: coaching kids basketball, teaching kids hymns classes, and helping out with youth meetings
Timeline
Pharmacy Technician
Dr. Marlene Shaker
12.2022 - Current
Manager
Terrace Smiles Dentistry
Front Desk Associate
VIP Dental Center
Dental Management
MGE
Biomedical Sciences
University of South Florida
Minored in Entrepreneurship - Business
University of South Florida
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