Katerina Aslanyan

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Educated clients and families on community resources, treatment options and health care services to better manage conditions.
• Assessed clients ( IAM assessments) and developed life plans to meet needs, review services and goals and to decide if additional services or goals are needed.
• Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques, mandatory monthly outreach and providing necessary support withing 24 hours from request.
• Arranged transportation and documented details of discharge transition plans.
• Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
• Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.

• Used company software and databases to maintain records of services performed and patient conditions.
• Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
• Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
• Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
• Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
• Improved communication among healthcare providers, streamlining the coordination of services for patients.
• Developed and maintained strong relationships with patients and their families, providing emotional support and health education.

• Created Community opportunities for individuals to develop their personal strengths, , needs, interests and to assure necessary safeguards and supports .
• Participated in effective hiring practices and providing ongoing professional development opportunities for employees to reduce staff turnover for members' growth and success.
• Conducted investigations for reported incidents
• Increased client satisfaction by establishing strong relationships between the support team and community members.
• Developed tailored Staff Action Plans via conducting semi-annual meetings with members and their circle of support.
• Established a safe space for community members to voice their concerns and seek assistance, fostering trust between the support team and those they serve.
• Stepped in to support staff by working directly with the individuals supported.
• Collaborated with local agencies to maximize resources available for community members in need of assistance.
• Oversaw volunteer recruitment efforts to strengthen capacity within the organization while also engaging interested community members meaningfully.
• Worked with staff on their development and growth.

I had this position at 3 facilities, was conducting the same responsibilities as above.

Conducted the same responsibilites as at Hudson Day Hab and Fisher ADC.

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Scheduled and conducted ISP meetings , developed Individualized services plans and staff action plans to address all the needs and interests of the individuals.
• Conducted monthly face-to-face visits including home visits.
• Resolved problems, clarified issues and researched and explored alternative solutions for individual concerns.
• Established strong relationships with individuals and their families through regular communication and personalized support, leading to increased loyalty .

• Maintained accurate records of student attendance, performance, and progress to ensure transparency and effective communication with parents.
• Mentored junior teachers, sharing best practices and providing constructive feedback to improve their teaching techniques.
• Consulted with parents to build and maintain positive support networks and support continuing education strategies.
• Fostered a stimulating learning environment by maintaining well-organized and dynamic classroom spaces for daily use.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.