Katerina Bistryakova
Great Neck,NY
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Gastroenterology Care Center
Brooklyn, NY
08.2024 - 10.2024
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Pest Control Technician
BHB Pest Elimination
New York, NY
03.2024 - 06.2024
- Mixed chemicals according to label directions in order to create effective solutions for treating pests.
- Conducted interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers.
- Installed traps around buildings to capture rodents and other animals that may be causing damage or health hazards.
- Identified potential entry points for pests and sealed them off with caulking or other materials.
- Educated customers on proper sanitation practices to help prevent future infestations of pests.
Waitress
Marseille
New York
01.2022 - 06.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Using selling techniques to promote specials and drinks to increase restaurant's sales.
Waitress
Uma's Restaurant
Queens, NY
12.2020 - 01.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Greeted new customers, discussed specials and took drink orders
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Being open and sensitive to customer and business needs
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Doing inventory, sending it to owners and making sure that we not out of stock
- Memorizing food and drink menu and explaining everything to customers in details if needed
- Staying late and work additional shifts if needed.
Internship in QA Engineering
Careeist
New York
04.2021 - Current
- Reported defects using tracking tools such as JIRA and tracked their resolution status.
- Identified root causes for bugs with debugging techniques like log file analysis.
- Performed exploratory testing and identified issues in the system before release.
- Conducted regression tests after bug fixes to verify the integrity of the system.
- Developed and maintained test plans, test scenarios, and test cases to ensure the quality of software products.
- Attended daily stand-up meetings with development teams to discuss progress of tasks assigned.
Front Desk Receptionist
Medical Office of Ave J
06.2020 - 09.2020
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Used internal software to process reservations, check-ins and check-outs
- Completed clerical duties and tasks for clinic administration
- Used computer programs and registration systems to schedule patients for routine and complex procedures
- Maintained regular and consistent attendance and punctuality
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Criminal Justice
John Jay College
New York06.2019
Skills
- Safe Food Handling
- Customer Service
- QA tester
- Jira
- Microsoft Word
- Sales Techniques
- Hospitality Service Expertise
- Complaint Resolution
- Bartending
- Time Management and Organization
- Black Box Testing
- Bug Tracking and Resolution
- Liquor, Beer, and Wine Knowledge
Timeline
Medical Receptionist
Gastroenterology Care Center
08.2024 - 10.2024
Pest Control Technician
BHB Pest Elimination
03.2024 - 06.2024
Waitress
Marseille
01.2022 - 06.2023
Internship in QA Engineering
Careeist
04.2021 - Current
Waitress
Uma's Restaurant
12.2020 - 01.2022
Front Desk Receptionist
Medical Office of Ave J
06.2020 - 09.2020
Bachelor of Science - Criminal Justice
John Jay College
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