Katerina Gershen
Entrepreneur
Chesterland,OH
Summary
An Innovative executive, talented at monitoring daily operations, overseeing bookkeeping and handling logistics and sales. Experienced in hiring, mentoring and training team to foster business growth. Emphasizes on customer service and employee development as keys to success.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Sales Representative (Remote)
Salvage Data Recovery
Highland Heights, Ohio
03.2021 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Cold-called leads and closed large number of new sales over several months.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
Small Business Owner
Signature Reptiles & Exotics
Chesterland, OH
02.2022 - Current
- Founded and started up a unique animal facility to be able to breed, rescue, or rehab animals of all kinds.
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Devised processes to boost long-term business success and increase profit levels.
- Oversaw long-term planning, staff hiring and training, and procedure development as part of business operations.
- Frequently studied market to keep abreast of new industry trends.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Achieved financial savings through powerful cost reduction strategies.
Small Business Owner
Signature Consulting Services, LLC.
Chesterland, Ohio
07.2021 - Current
- Founded and started up a customized consulting business for both individuals, and entrepreneurs.
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Used business software packages to maintain files and administrative records.
- Frequently studied market to keep abreast of new industry trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Manager of Operations
The Cleaning Authority
Solon, OH
07.2019 - 02.2021
- Supervised between 15-25 employees on 8am-6pm shift, overseeing efficiency of daily tasks in-home, as well as ensure client satisfaction, scheduling (for clients & employees), and payroll/budgeting
- Scheduled employees for 8am-6pm shifts, taking into account customer needs and employee strengths.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Assisted in recruiting, hiring and training of team members.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Kenston High School
Chagrin Falls, OH05.2019
Certification
- Tow Motor Use & Maintenance Training
- OSHA 10-Hour General Industry
- PADI Scuba Certified
- Canine up-to Therapy
Skills
- Supplier Monitoring
- New Business Launch
- Finance and Accounting Oversight
- Focus and Follow-Through
- Hiring and Onboarding
- Records Organization and Management
- Performance Monitoring and Evaluation
- Market Research
- Public Relations
- Social Media Platforms
- Content Creation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Small Business Owner
Signature Reptiles & Exotics
02.2022 - Current
Small Business Owner
Signature Consulting Services, LLC.
07.2021 - Current
Sales Representative (Remote)
Salvage Data Recovery
03.2021 - Current
Manager of Operations
The Cleaning Authority
07.2019 - 02.2021
High School Diploma -
Kenston High School
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