Katerina Goffigan
Laurel,MD
Summary
Dynamic healthcare professional with over 25 years of customer service experience and 4 years of direct patient care expertise. Proven leader with a diverse background in management, finance, biotechnology, and clinical nursing. Recognized for exceptional communication skills, clinical knowledge, and a commitment to safety, quality improvement, and patient advocacy. Early career achievements include leading teams, maintaining cost efficiency, and achieving top regional performance metrics. Transitioned into healthcare with a Master’s Entry into Nursing program, earning the Excellence in Clinical Nurse Leader Award, and excelling in roles across postpartum, newborn nursery, and cardiac progressive care units.
Known as a "patient whisperer," celebrated for effective communication and a compassionate approach to care. Trusted collaborator among multidisciplinary teams, ensuring timely and patient-centered care. Acknowledged for leading quality and safety initiatives, mentoring staff, and delivering evidence-based care that consistently achieves optimal outcomes. Seeking to leverage diverse experience and leadership skills in advancing clinical excellence and research initiatives.
Overview
22
22
years of professional experience
2
2
Certification
Work History
Clinical Nurse II
University of Maryland Medical Center
07.2023 - Current
- Collaborates with a multidisciplinary team to create and communicate individualized care plans for complex cardiac patients, balancing clinical needs with broader treatment goals
- Utilizes the nursing process to assess, plan, perform, and evaluate care for a diverse patient population with conditions such as atrial fibrillation, myocardial infarction, neurovascular strokes, and heart failure
- Performs advanced nursing interventions, including blood draws, EKGs, hemodynamic monitoring, point-of-care testing, and medication administration, ensuring protocol adherence and patient safety
- Manages post-procedural care for patients recovering from Cath lab and Electrophysiology Lab procedures, minimizing complications, and optimizing recovery
- Educates patients and families on health conditions, medications, and post-discharge plans, addressing complex and sensitive health education needs
- Collects and analyzes patient data, contributing to timely patient care, safety, and evidence-based care practices
- Advocates for patient safety and participates in shared governance, unit quality committees, and staff education to enhance patient outcomes
- Serves as a Ventricular Assistive Device (VAD) clinical educator, training new staff and ensuring competency in managing complex devices
Clinical Nurse I
University of Maryland Medical Center
01.2022 - 07.2023
- Delivered patient-centered care to high-risk perinatal and neonatal patients, augmenting clinical care with timely and relevant patient education
- Conducted comprehensive assessments and provided critical interventions, including neonatal testing and high-risk monitoring
- Supported breastfeeding mothers with lactation guidance and educated postpartum mothers on newborn care and safety
- Communicated sensitive and critical information with an interdisciplinary team of professionals, to coordinate care and facilitate changes in care planning and discharge efforts
- Participated in quality improvement initiatives, leading projects to optimize care processes and contributing to hospital-wide governance as a CNO Advisory Committee member
- Precepted practicum students and delivered evidence-based educational sessions, fostering a culture of learning and professional development
Research Associate II
Novavax Inc.
10.2017 - 01.2020
- Executed high-throughput assays with robotic technology, enhancing efficiency and accuracy
- Maintained and optimized cell cultures for consistent experimental performance
- Managed reagent inventory and logged samples, to support material availability and traceability
- Aliquoted and prepared samples per clinical trial objectives, maintaining integrity and meeting timelines
- Contributed to compliance efforts, ensuring adherence to corporate, regulatory, and safety standards
- Assisted in analyzing clinical and experimental data, driving actionable insights
- Co-authored technical reports and revised training procedures for clarity and compliance
- Ensured lab activities aligned with SOPs, minimizing errors, and maintaining consistency
- Collaborated on SOP revisions and data presentation to enhance cross-department communication
- Conducted GDP log reviews and coordinated follow-ups, ensuring timely corrections and compliance
Research Volunteer
Old Dominion University
03.2016 - 02.2017
- Conducted literature research, evaluated, and summarized articles to gain understanding of past, ongoing and future research efforts in the area of interest
- Participated in basic research studies related to tick survival in unusual environments
- Performed data entry, analysis, and writing/editing of a manuscript
- Preserved tick specimens for further molecular testing, in support of PI’s research objectives
- Worked as part of a team and ensured timely communication and collaboration on various projects
- Assisted PI and other lab personnel with various housekeeping duties
Member Service Representative II
Navy Federal Credit Union
06.2007 - 09.2017
- Provided credit union members with financial counseling, problem resolution and account maintenance
- Assisted credit union members with fraud case filing and escalation of service, as needed
- Assisted credit union members with mortgage counseling and applications
- Maintained strict confidentiality related to credit union internal materials and sensitive client information
- Followed up with clients to ensure complete resolution of complex issues
- Adhered to Federal and State regulations in all aspects of member service and interaction
Manager, Store Operations
Häagen Dazs Stores
06.2003 - 06.2007
- Selected, recruited, and developed a team of sales associates for two franchise locations
- Monitored and managed store operations, including full product inventory and labor cost
- Resolved refractory customer issues and complaints; focused on attracting new customers
- Conducted training sessions for employees to improve customer service and business revenue
- Scored 99% or above on all State Health Department and Corporate inspections
- Achieved the highest performance results among the company’s regional franchises (99th percentile)
- Achieved 20% increase in overall sales of targeted product in both store locations through consistence in product and service quality
Education
Master of Science - Nursing, Clinical Nurse Leader
University of Maryland School of Nursing
Baltimore, MD12.2021
Bachelor of Science - Biology
Old Dominion University
Norfolk, VA07.2016
Associate of Science - Biology
Tidewater Community College
Norfolk, VA12.2012
Skills
- Protocol-driven patient care
- Data Collection and Analysis
- Patient Advocacy and Mentorship
- Advanced Hemodynamic Monitoring
- Interpersonal communication and feedback
- Decision making and problem resolution
- Flexibility and adaptability
- Reliability and resourcefulness
- Cultural competence/sensitivity
- Exceptional attention to detail
- Organizational and prioritization skills
- Above & Beyond work ethic
- Change agent mentality and system thinker
- Process improvement
- Regulatory compliance
- Development of educational materials
- EPIC and MS Office Proficiency
- Patient testing & sample collection
- Clinical judgment
- Care planning & treatment coordination
- Procedure improvement
- Phlebotomy
- Medication administration
- Nurse training
- Resource utilization
- Family education
- Health promotion
- Geriatric care & End of Life care
- Quality improvement
- Employee evaluation
- Infection control & disease prevention
Accomplishments
- Documented and resolved unit’s materials supply issue which led to more accurate medication administration and enhancements in fall safety prevention for patients on the unit.
- Achieved uniform, policy-driven charting practices related to patient care documentation by introducing Charting by Exception education materials to nursing staff and addressing any barriers to new practices.
- Collaborated with team of 5 in the development of Shift Huddle Revamp to address issues with effective, timely, and complete exchange of information among nursing staff, at the beginning of each shift.
Honorsandawards
- 2022, Great Catch Award, University of Maryland Medical Center
- 2021, Excellence in Clinical Nurse Leader Award, University of Maryland School of Nursing
- 2017, Excellence in Undergraduate Research Award, Old Dominion University
- 2015, Excellence in Service Award, Navy Federal Credit Union
- 2012, Sustained Superior Performance Award, Navy Federal Credit Union
Postersandpublications
- 2019, Assessing the Ability of Two Tick Species to Survive Underwater, journal publication, Lindsey Bidder, Kristine Asmussen, Sean Campbell, Katerina Goffigan, Holly Gaff, PhD, Journal of Ticks and Tick-borne Diseases, https://doi.org/10.1016/j.ttbdis.2018.08.013
- 2017, Assessing the Ability of Two Tick Species to Survive Underwater, poster presentation, Lindsey Bidder, Kristine Asmussen, Katerina Goffigan, Sean Campbell, Holly Gaff, PhD, 42nd Annual Mid-Atlantic Mosquito Control Association, Newport News, VA
- 2015, Phage Pro-Cure: The Discovery of Loverboy, poster presentation, Katerina Goffigan, Jay Fortson, Nazir Barekzi, PhD, 2015 Phage Phaire, Richmond, VA
Licensureandcertification
- Registered Nurse, State of Maryland Board of Nursing, R252193
- Basic Life Support Certified, American Heart Association, 01/01/25
- Advanced Cardiac Life Support Certified, 01/01/26
Certification
- Advanced Cardiovascular Life Support (ACLS) - American Heart Association.
- Basic Life Support for Healthcare Providers (BLS) - American Heart Association or Red Cross.
Languages
Bulgarian
Native or Bilingual
Russian
Elementary
Timeline
Clinical Nurse II
University of Maryland Medical Center
07.2023 - Current
Clinical Nurse I
University of Maryland Medical Center
01.2022 - 07.2023
Research Associate II
Novavax Inc.
10.2017 - 01.2020
Research Volunteer
Old Dominion University
03.2016 - 02.2017
Member Service Representative II
Navy Federal Credit Union
06.2007 - 09.2017
Manager, Store Operations
Häagen Dazs Stores
06.2003 - 06.2007
Associate of Science - Biology
Tidewater Community College
- Advanced Cardiovascular Life Support (ACLS) - American Heart Association.
- Basic Life Support for Healthcare Providers (BLS) - American Heart Association or Red Cross.
Master of Science - Nursing, Clinical Nurse Leader
University of Maryland School of Nursing
Bachelor of Science - Biology
Old Dominion University
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