Summary
Overview
Work History
Education
Skills
Timeline
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Katerina Hondros

Sacramento,CA

Summary

Results-driven and highly motivated professional with a background in customer service, administrative support, and office coordination. Seeking a challenging position where I can leverage my strong communication skills, organizational abilities, and problem-solving capabilities to provide exceptional service to clients and contribute to the success of the organization.

Overview

7
7
years of professional experience

Work History

Shift Lead

Ulta Beauty Inc.
10.2023 - Current
  • Managed and mentored cashier team members, provided ongoing training, performance feedback, and scheduling to optimize team efficiency and service quality.
  • Facilitated effective communication between departments, coordinated with beauty advisors, stock associates, and management to ensure seamless store operations and customer satisfaction.
  • Acted as the primary point of contact for staff during shifts, resolved issues, delegated tasks, and ensured that all team members were aligned with store goals and standards.
  • Consistently surpassed company targets by enrolling over 250 customers in the store's credit card program, significantly contributing to customer retention and revenue growth.
  • Oversaw all cash register operations, ensured accurate processing of transactions, returns, and exchanges, while maintaining strict cash drawer balancing and adherence to financial policies.
  • Led by example in delivering exceptional customer service, addressed escalated customer concerns, and ensured a consistently positive shopping experience.

Receptionist

Law Office Of Michael Loewen
01.2023 - 09.2023
  • Efficiently managed a high-volume reception area, providing professional and courteous customer service to clients, attorneys, and staff
  • Greeted and welcomed visitors, answering inquiries and directing them to the appropriate contacts within the firm
  • Filed legal case documents
  • Maintained the reception area's cleanliness and organized office supplies, ensuring a professional and presentable environment
  • Managed incoming and outgoing mail, including distribution and preparation of packages and courier services.

Service Coordinator

Lithia Motors
09.2021 - 12.2022
  • Multi tasked between different scheduling software
  • Performed data entry, scanning and filing of important documents
  • Assisted with scheduling appointments, meetings and maintaining the office calendar
  • Provided support to office staff by performing various administrative tasks
  • Managed high volume of inbound and outbound calls, providing information, resolving customer issues, and directing calls to the appropriate department
  • Participated in ongoing training and professional development to enhance customer service skills and stay up-to-date with company policies and procedures
  • Used customer relationship management software to track customer interactions and maintain accurate records of customer information and interactions

Sandwich Artist

Subway
01.2018 - 10.2018
  • Kept a professional work environment on par with cleanliness standards
  • Performed Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift
  • Managed a high-volume workload within a deadline-driven environment (lunch and dinner rushes)
  • Provided great customer service to new and regular patrons of Subway

Education

Completed 48 Credits Towards BA in Social Work -

Sacramento State University
Sacramento, CA

High School Diploma -

Grant Union High School
2018

Skills

  • Ability to handle high pressure situation and defuse difficult customer interactions
  • Strong ability to supervise, train, and mentor team members
  • Familiarity with customer, service, software, and telecommunication systems
  • Strong, problem-solving, skills, and ability to multitask
  • Excellent time management and organization skills
  • Proficient in Microsoft Office and customer service software
  • Excellent verbal and written communication skills
  • Effective public speaking with persuasive ability
  • Organizational abilities with the prospect of reaching a deadline
  • Professional and hardworking capable of adapting to any environment
  • Able to collaborate with fellow coworkers

Timeline

Shift Lead

Ulta Beauty Inc.
10.2023 - Current

Receptionist

Law Office Of Michael Loewen
01.2023 - 09.2023

Service Coordinator

Lithia Motors
09.2021 - 12.2022

Sandwich Artist

Subway
01.2018 - 10.2018

Completed 48 Credits Towards BA in Social Work -

Sacramento State University

High School Diploma -

Grant Union High School

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Katerina Hondros