Katerina Kapustova
Roselle,IL
Summary
Accomplished Director of Operations at KNAGA Logistics, LLC, excel in strategic planning and execution, enhancing operational efficiency by 30%. Leadership fosters teamwork and collaboration, driving significant process improvements and organizational growth. Skilled in operations management and staff development, approach ensures sustainable achievements and high-performance team building.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Director of Operations
KNAGA Logistics, LLC
09.2022 - Current
- Ensured smooth operations throughout diverse departments, promoting effective task implementation with streamlined coordination.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Devised and executed tactics for accomplishing organizational targets and promoting sustainable development.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Oversaw successful implementation of new ERP system, ensuring smooth transition and minimal disruption to business operations.
- Improved safety records by instituting strict compliance with health and safety regulations and conducting regular training sessions for staff.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managing approximately 30 incoming calls, 100 + emails per day from customers.
Dispatcher
18 Wheeler
04.2022 - 09.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
- Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.
- Collaborated with warehouse staff to prioritize shipments based on delivery deadlines, maximizing efficiency in the supply chain process.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Assisted in the development of dispatcher training materials, leading to improved job performance throughout the team.
- Delegated tasks among dispatch team members according to individual strengths, fostering a collaborative work environment that maximized productivity levels.
Dispatcher Office Assistant
KKPV, Inc.
08.2008 - 04.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of 3 fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency call outs.
Owner
KK Cleaning Service
11.2001 - 01.2008
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw 30+ daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Analytics Manager
Police Department
01.1992 - 07.2001
- Created custom dashboards and interfaces designed specifically to suit customer needs and priorities for optimal performance.
- Mentored junior analysts in application of statistical methods, elevating their analytical skills and contributing to team success.
- Optimized supply chain management by leveraging advanced analytics models that identified bottlenecks and inefficiencies in existing processes.
- Integrated third-party analytics solutions into ongoing projects.
- Organized 5 simultaneous ongoing projects, delegating personnel and resources to optimally meet overarching business goals and minimize redundancies.
Education
MBA - System Ingeneering
University of Silesia
Opava, Czech Republik05.1997
Skills
- Operational Efficiency
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
- Process Improvement
- Workforce Planning
- Performance Analysis
- Operations Management
- Teamwork and Collaboration
- Team Leadership
- Decision-Making
- Staff training/development
Certification
- Licensed Dispatcher - Dispatch Training Center Inc., On line course 2022
Languages
Czech
Native or Bilingual
English
Professional Working
Slovak
Native or Bilingual
Polish
Limited Working
Russian
Limited Working
Timeline
Director of Operations
KNAGA Logistics, LLC
09.2022 - Current
Dispatcher
18 Wheeler
04.2022 - 09.2022
Dispatcher Office Assistant
KKPV, Inc.
08.2008 - 04.2022
Owner
KK Cleaning Service
11.2001 - 01.2008
Analytics Manager
Police Department
01.1992 - 07.2001
MBA - System Ingeneering
University of Silesia
- Licensed Dispatcher - Dispatch Training Center Inc., On line course 2022
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