Summary
Overview
Work History
Education
Skills
Timeline
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Katerina Karvounakis

New York

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

17
17
years of professional experience

Work History

Cash Management Officer

Amalgamated Bank
10.2023 - Current
  • Accomplished department objectives by managing staff and organizing and monitoring work processes.
  • Maintain staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.
  • Assist Managing Electronic Banking Department which consists of multiple operational areas related to ACH Processing, ATM’s, Card Services including Regulation E monitoring, Wire Transfer and Commercial and Retail Business functions.
  • Served as back-up to the Electronic Banking Mangers.
  • Investigated, troubleshoot, and respond to inquiries, requests, and client complaints received.
  • Develop online services to maintain competitiveness in the industry. Establish and implement appropriate department controls and reconcilement
  • Perform daily audits of internal Bank departments to verify compliance.
  • Reconcile daily money and wire transfer totals.
  • Monitor related sub-systems, interfaces and schedules for the successful operation of all products.
  • Assist in testing new product functionality and all upgrades.
  • Review legal agreement, initial set-up and implementation for new Small Business clients.
  • Provide maintenance for existing Small Business Clients.
  • Create client profiles in various systems.
  • Process files and run reports for the AB Online product.
  • Monitor the Bank’s monetary status at the Federal Reserve and report any discrepancies to senior management for further action.
  • Reconcile daily money and wire transfer totals. (Bill Payment and External Transfer Settlement.)
  • Manage all aspects of EBD Wire Transfer operations including risk management.
  • Test and implement new products within areas of responsibility.
  • Conduct Disaster Recovery (DR) Test for department and maintain DR information.
  • Streamlined reconciliation procedures for improved accuracy and efficiency in cash management operations.
  • Spearheaded initiatives to automate manual processes, increasing productivity within the cash management function.



Electronic Banking Supervisor

Amalgamated Bank
01.2021 - 10.2023
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Onboarded new employees with training and new hire documentation.
  • Evaluated employees’ strengths and assigned tasks based upon experience and training.
  • Examined department reports for accuracy.
  • Evaluated existing accounting management and reporting systems to access quality, identify problems and implement corrective actions.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Served as back-up to the Electronic Banking Mangers.
  • Reviewed and researched International ACH OFAC exceptions reports, ACH originations, and exception items, ensuring the adherence to established departmental controls/procedures.
  • Investigated, troubleshoot, and respond to inquiries, requests, and client complaints received.
  • Reviewed assigned daily work, records, reports and GL recons to ensure completeness, accuracy and timeliness.
  • Processed ACH exceptions within required timeframes. Process decedent notifications, returns, stops and reclamations. Gather data, prepare reports surrounding ACH activity and returns. Balances ACH settlement.
  • Ensured daily deadlines are met by identifying out of balance conditions and other exceptions with processing.
  • Investigated and resolved Reg. E EFT errors, process affidavits, provisional credits, DebitCard fraud reported by customers, customer notices and adjustments.
  • Complied with all Federal, State, and network rules, regulations, and adhere to record retention policy in accordance with regulation guidelines.
  • Worked closely with vendors, management and regulatory authorities regarding all Wire transfers, ATM/EFT, ACH, and Electronic Banking.
  • Assisted Online Banking, Online Account Opening, ACH Positive Pay and Remote Deposit Capture Services.

Administrator

Amalgamated Bank
10.2008 - 01.2021
  • Manually processed 100 plus ACH files from host systems daily.
  • Prepare Incoming ACH Files for posting.
  • Handled all exception items all ACH exception items, and stop payment requests.
  • Processed, input and reconciled daily credit transactions into Core system, including daily deposit, on-line entries.
  • Answered high volume calls with internal and external clients.
  • Coached and trained other staff in areas regarding ACH and settlement processes and requirements.
  • Protected sensitive data with the highest standard of security and confidentiality.
  • Review/process all ACH incoming unposted items.
  • Review and process US Treasury Reclamations.
  • Knowledge in retail and commercial online banking.
  • Knowledge of Wire transfer processing.
  • Knowledge in ATM processing.
  • Knowledge in Card Monitoring.

Education

Bachelor of Arts -

Queens College
06.2016

Associate of Science - Paralegal Studies

Interboro Institute
05.2004

Skills

  • Leadership
  • Training & Development
  • Microsoft Suite Excel
  • Statistical Process Control
  • Organization
  • Bank relationship management
  • Electronic funds transfer
  • Payment processing
  • Financial record keeping
  • Regulatory compliance
  • Staff training

Timeline

Cash Management Officer

Amalgamated Bank
10.2023 - Current

Electronic Banking Supervisor

Amalgamated Bank
01.2021 - 10.2023

Administrator

Amalgamated Bank
10.2008 - 01.2021

Associate of Science - Paralegal Studies

Interboro Institute

Bachelor of Arts -

Queens College

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Katerina Karvounakis