KATERINA KROTILOVA
Fort Collins,USA
Summary
Dynamic professional with a proven track record at Rubidea, excelling in client communication and crisis intervention. Recognized for delivering exceptional customer service, fostering positive relationships, ensuring client satisfaction, and operational efficiency. Friendly and engaging communicator with a passion for language and education. Possesses a comprehensive understanding of grammar and syntax, and utilizes digital tools to create interactive learning experiences. Familiar with administrative tasks, including scheduling and communication. Committed to providing a welcoming atmosphere, and ensuring smooth daily operations. Possesses knowledge of office operations, and proficiency in Microsoft Office and data entry. Experienced in managing front desk activities and maintaining a welcoming atmosphere for clients.
Overview
5
5
years of professional experience
Work History
English Tutor
Rubidea, Magna
Liberec, Czech Republic
10.2024 - Current
- Motivated students using feedback and encouragement.
- Implemented phonics and literacy techniques to aid in reading and pronunciation.
- Assisted students of varying skill levels with understanding and excelling in studies.
- Employed interactive software and online platforms to facilitate remote learning.
- Assisted students with grammar, reading comprehension, pronunciation and writing skills.
- Adapted teaching methods to meet the needs of different learners.
Administrative Intern
ChildSafe Colorado
Fort Collins, Colorado
08.2024 - 12.2025
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming phone calls and pleasantly directed calls to appropriate personnel.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor activities.
SPRING RUSH 2024 EMPLOYEE
CSU Bookstore
01.2024 - 02.2024
- Utilized efficient cash handling techniques to accurately process transactions and maintain cash register balance
- Demonstrated customer service skills by resolving customer concerns and providing personalized assistance
- Assisted customers in locating specific books, providing exceptional customer service and satisfaction
HR ASSISTANT
Rubidea
06.2022 - 08.2022
- Assisted HR team with recruitment and hiring process, including reviewing applications and conducting initial phone screenings
- Assisted in organizing training and development programs for employees
- Provided administrative support to HR personnel, such as scheduling meetings and preparing documents
FRONT OFFICE RECEPTIONIST
Golf Club Liberec
06.2021 - 08.2021
- Strong customer service skills demonstrated through greeting and assisting guests in a professional manner
- Responsible for managing tee-time reservations and providing exceptional customer service to golfers
- Assisted with organizing golf tournaments and events, ensuring smooth operations and guest satisfaction
- Collaborated with golf instructors to schedule lessons and manage the pro shop inventory
Education
Bachelor of Science - Clinical & Counseling Psychology
Colorado State University
Fort Collins, CO12-2026
High School Diploma -
Steamboat Mountain School
Steamboat Springs, CO05-2023
Skills
- Client assessment
- Crisis intervention
- Healthcare documentation
- Data analysis
- Team collaboration
- Customer service
- Time management
- Client communication
- Conflict resolution
- Office machine operation
- Teamwork
- Organizational skills
Languages
English
Native/ Bilingual
Czech
Native/ Bilingual
Slovak
Professional
Spanish
Limited
Timeline
English Tutor
Rubidea, Magna
10.2024 - Current
Administrative Intern
ChildSafe Colorado
08.2024 - 12.2025
SPRING RUSH 2024 EMPLOYEE
CSU Bookstore
01.2024 - 02.2024
HR ASSISTANT
Rubidea
06.2022 - 08.2022
FRONT OFFICE RECEPTIONIST
Golf Club Liberec
06.2021 - 08.2021
Bachelor of Science - Clinical & Counseling Psychology
Colorado State University
High School Diploma -
Steamboat Mountain School
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