Katerina Linsky
Carmichael,CA
Summary
Motivated, dedicated and reliable individual with a strong background in costumer service and office administration. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
City Carrier Assistant
United States Post Office
08.2023 - 11.2023
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Navigated diverse weather conditions while carrying out deliveries on foot or via vehicle, maintaining professionalism at all times.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Improved customer satisfaction by promptly responding to inquiries and addressing concerns related to postal services.
- Worked closely with other employees in mail office and handled various administrative tasks.
Office Services Specialist
California Independent System Operators
11.2019 - 07.2023
- Handled and distributed incoming mail from shipments, couriers and postal delivery to various departments within organization.
- Managed front desk area by welcoming and greeting visitors and responding to in-person requests.
- Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
- Contributed to team success with efficient task delegation, prioritization, and project coordination.
- Provided exceptional costumer service, assisting costumer service with postage and all job related inquiries.
- Processed transactions accurately and efficiently, maintaining accurate records of sales activities.
- Understanding costumer needs, engaging with costumers to understand their needs and preferences, and providing tailored solutions.
- Managed high volume of incoming calls and emails, addressing costumer inquiries and resolving issues in a timely manner.
- Completed general administrative tasks by proofreading documents, transcribing handwritten information and operating calculators to verify financial records.
- Assisted in training new team member on job related protocols and software systems.
- Safeguarded sensitive information via proper handling of confidential documents according to established guidelines.
- Assisted customers promptly and professionally to address inquiries or direct them to appropriate departments for further assistance.
Education
High School Diploma -
Mira Loma High School
Sacramento, CA06-2002
Skills
- Strong Work Ethic
- Customer Service
- Communication Skills
- Critical Thinking
- Office Equipment
- Inventory Management
- Microsoft Office
- Bi-Lingual: Russian
- Maintaining confidentiality
- Documentation & recordkeeping
Languages
Russian
Full Professional
Timeline
City Carrier Assistant
United States Post Office
08.2023 - 11.2023
Office Services Specialist
California Independent System Operators
11.2019 - 07.2023
High School Diploma -
Mira Loma High School
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