Katerina Raney
Mesa,AZ
Summary
While I understand I have minimal experience in the workforce due to attending High School and College concurrently, followed by graduating shortly before the 2020 pandemic began, finding the workforce difficult to navigate, I assure you I am a hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Management
Sanctum Of Horror Haunted Attractions
10.2014 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Coordinated primary staff schedules to guarantee optimum duty coverage.
- Followed operational procedures and enforced product standards, quality and consistency.
- Created and managed social media campaigns to increase brand engagement.
- Conducted market research to identify new opportunities and target markets.
Tasting Room Attendant
Cooper's Hawk Winery And Restaurant
11.2022 - 09.2023
- Provided informed wine suggestions to tasting room guests.
- Managed tasting room inventory.
- Poured wines according to quality and service standards.
- Maintained tasting room retail area and created merchandise displays.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Completed data entry tasks with accuracy and efficiency.
Front of House Lead
Majestic Cinemas
09.2020 - 07.2021
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Crafted special drink and cocktail menu items for seasonal offerings.
Education
Associate of Arts - Costume Design
Maricopa Community Colleges - Mesa Community College
Mesa, AZ12.2020
Skills
- Staff Development
- Operations Management
- Schedule Management
- Inventory Coordination
- Team Supervision
- Shift Planning
- Content Development
- Brand Awareness
Timeline
Tasting Room Attendant
Cooper's Hawk Winery And Restaurant
11.2022 - 09.2023
Front of House Lead
Majestic Cinemas
09.2020 - 07.2021
Management
Sanctum Of Horror Haunted Attractions
10.2014 - Current
Associate of Arts - Costume Design
Maricopa Community Colleges - Mesa Community College
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