Katerina Renskumberga
Vancouver
Summary
Detail-oriented slot attendant with over 10 years of experience in gaming machine monitoring and customer service. Known for exceptional problem-solving abilities and collaboration with team members to improve customer experiences and streamline operations.
Overview
19
19
years of professional experience
Work History
Slot Attendant
Ilani Casino
Ridgefield
09.2017 - 12.2025
- Monitored gaming machines for proper functionality and player satisfaction.
- Assisted customers with inquiries and provided exceptional service.
- Maintained cleanliness and organization in the gaming area.
- Conducted routine checks on slot machines for compliance and safety.
- Collaborated with team members to enhance customer experience.
- Reported malfunctions to technical staff for timely repairs.
- Educated players on game rules and machine operations.
- Ensured adherence to company policies and gaming regulations.
- Promoted loyalty club membership, set up accounts and entered customer information.
- Inspected gaming machines for malfunctions or tampering, and reported issues to supervisors immediately.
- Greeted customers and provided them with information about the gaming machines.
- Maintained a professional attitude with guests while providing excellent customer service.
- Adhered strictly to company policies regarding confidentiality of patron data.
- Dispensed funds for machine jackpots and change for player needs.
- Collected money from players and paid out winnings when necessary.
- Checked the validity of jackpots won by players and distributed prizes accordingly.
- Updated computerized database with player information such as name, address and contact details.
- Ensured that all players had valid identification before playing any game.
- Cleaned up spills around slots area in order to maintain a safe environment for patrons.
- Participated in team meetings with other attendants discussing ways to improve customer service standards.
- Completed speedy and accurate repairs to maintain machines.
- Responded quickly to customer inquiries regarding rules, regulations and payouts related to games.
- Monitored customer behavior and notified security personnel if needed.
- Verified the age of customers to ensure they were old enough to play slot machines.
- Resolved disputes between patrons arising from misunderstandings over game rules or payouts.
- Identified slot machine issues, completing basic repairs, and communicating with maintenance personnel to schedule more extensive repair work.
- Adhered to security protocols and cash-handling best practices to maintain correct totals.
- Maintained accountability of money banks and released to assigned personnel.
- Responded promptly to jackpot alarm bells.
- Checked identifications to verify patrons' ages.
- Exchanged money, credit, tickets, or casino chips for patrons.
- Monitored floor operations and resolved safety, service and equipment issues.
- Handled slot machine payouts and guest prize redemption to meet diverse guest needs.
Slot Attendant
NOVOMATIC Group (Fenikss casino network)
Riga
02.2007 - 04.2016
- Monitored gaming machines for proper functionality and player satisfaction.
- Assisted customers with inquiries and provided exceptional service.
- Maintained cleanliness and organization in the gaming area.
- Conducted routine checks on slot machines for compliance and safety.
- Collaborated with team members to enhance customer experience.
- Reported malfunctions to technical staff for timely repairs.
- Educated players on game rules and machine operations.
- Ensured adherence to company policies and gaming regulations.
- Greeted customers and provided them with information about the gaming machines.
- Maintained a professional attitude with guests while providing excellent customer service.
- Dispensed funds for machine jackpots and change for player needs.
- Collected money from players and paid out winnings when necessary.
- Ensured that all players had valid identification before playing any game.
- Cleaned up spills around slots area in order to maintain a safe environment for patrons.
- Stocked supplies such as tokens, coins, paper rolls, ensuring adequate inventory levels at all times.
- Participated in team meetings with other attendants discussing ways to improve customer service standards.
- Responded quickly to customer inquiries regarding rules, regulations and payouts related to games.
- Monitored customer behavior and notified security personnel if needed.
- Verified the age of customers to ensure they were old enough to play slot machines.
- Resolved disputes between patrons arising from misunderstandings over game rules or payouts.
- Maintained accountability of money banks and released to assigned personnel.
- Responded promptly to jackpot alarm bells.
- Checked identifications to verify patrons' ages.
- Balance daily financial records by reconciling transaction summaries.
- Exchanged money, credit, tickets, or casino chips for patrons.
- Monitored floor operations and resolved safety, service and equipment issues.
- Handled slot machine payouts and guest prize redemption to meet diverse guest needs.
- Monitored activity throughout casino floor and reported issues to supervisor for immediate attention.
Education
BBA - Management And Public Relations
Baltic International Academy
Riga, Latvia05-2005
Some College (No Degree) - English Language
Lewis & Clark College
Portland, ORSkills
- Gaming machine monitoring
- Customer assistance
- Compliance checks
- Jackpot processing
- Slot machine inspection
- Team collaboration
- Customer relationship management
- Conflict resolution
- Safety protocol enforcement
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Issuing change
- Casino policy compliance
- Documentation skills
- Repairing machines
- Cash handling proficiency
- Data entry
- Decision-making capacity
- Basic computer literacy
- Interpersonal relationship building
- Slot machine operation
- Recordkeeping skills
- Security awareness
- Efficient multitasking
- Accurate money handling
- Patience and empathy
- Reliability and punctuality
- Team player attitude
- Serving customer needs
- Quick learner
- Financial reports
- Slot machine operations
- Reliability
- Mechanical troubleshooting
- Verbal communication
- Communication skills
- Slot machine troubleshooting
- Quick decision making
- Analytical thinking
- Player Tracking Software
- Team building
- Anti-money laundering
- Physical stamina
- Continuous improvement
- Voucher Redemption
- Computer literacy
- Problem-solving abilities
- Chip Verification
- Math proficiency
- Task prioritization
- Multitasking Abilities
- Analytical skills
- Self motivation
- Adaptability and flexibility
- Customer engagement
- Relationship building
- Customer satisfaction
Languages
Russian
Full Professional
Latvian
Professional
Ukrainian
Limited
English
Professional
Timeline
Slot Attendant
Ilani Casino
09.2017 - 12.2025
Slot Attendant
NOVOMATIC Group (Fenikss casino network)
02.2007 - 04.2016
BBA - Management And Public Relations
Baltic International Academy
Some College (No Degree) - English Language
Lewis & Clark College