Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Katerina Reyes

Lady Lake,USA

Summary

Diligent office assistant/receptionist with solid background in managing client intake processes. Successfully streamlined intake procedures, enhancing efficiency and client satisfaction. Demonstrated strong organizational and communication skills, ensuring accurate data collection and effective client support.

Overview

8
8
years of professional experience

Work History

Server

Olive Graden-The Villages, FL
10.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Licensed Health Insurance Agent

Enhance Health LLC-Sunrise, FL
07.2023 - Current
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
  • Maintained up-to-date knowledge of industry trends and regulatory changes, providing accurate advice to clients and staying ahead of competitors.
  • Increased client satisfaction by efficiently addressing their insurance needs and providing personalized solutions.

Intake Specialist/Receptionist

Aronson Mayefsky & Sloan-New York, NY
09.2018 - 05.2020
  • Gather, process and manage client information and integrate it into the organization's system. Uploads digital files and data.
  • Organizes and archives records and documents.
  • Makes copies of paperwork and distributes as needed.
  • Retrieves data and files for other departments and personnel.
  • Uses alphabetical and numerical systems to organize paper and electronic records documents.
  • Greet and welcome guest, answer, screen and forward calls, schedule appointments.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Completed intake assessment forms and filed clients' charts.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
  • Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.

Copy and Print Associate

WilmerHale-New York, NY
02.2017 - 09.2018
  • Receives various materials to be photocopied such as newsletters, transparencies, books, presentations and other copying requests; Sorts copy requests, operates several high-speed copiers; Operates a variety of related machines such as printers and binders.
  • Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
  • Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
  • Streamlined workflow for increased productivity by organizing and prioritizing print projects.
  • Implemented specific client requests to customize their printed materials according to desired specifications.
  • Created customized options and solutions to meet customer unique copy and printing needs.
  • Collaborated with team members to maximize efficiency, resulting in a more cohesive work environment.
  • Optimized digital file formats for best possible printing results through proper image resolution adjustments.

Education

Some College - Paralegal Studies

TCI College
New York, NY

High School Diploma -

Cornerstone Christian School
Ocala, FL
03-2023

High School Diploma - Travel And Tourism

Murray Bergtraum Highschool
New York, NY

Skills

  • Legal Drafting
  • Microsoft Outlook
  • Communication skills
  • Sales
  • Presentation skills
  • Customer service
  • Microsoft office
  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Sales expertise
  • Quality control

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Server

Olive Graden-The Villages, FL
10.2024 - Current

Licensed Health Insurance Agent

Enhance Health LLC-Sunrise, FL
07.2023 - Current

Intake Specialist/Receptionist

Aronson Mayefsky & Sloan-New York, NY
09.2018 - 05.2020

Copy and Print Associate

WilmerHale-New York, NY
02.2017 - 09.2018

Some College - Paralegal Studies

TCI College

High School Diploma -

Cornerstone Christian School

High School Diploma - Travel And Tourism

Murray Bergtraum Highschool

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Katerina Reyes