Workbench
Katerina Stavreska
Sarasota
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Operations Support Representative
FCCI Insurance Group
12.2023 - Current
- Collaborated closely with underwriters to process and review new business submissions, ensuring accuracy and compliance with underwriting guidelines.
- Entered and validated new businesses and driver information in insurance policy systems, maintaining 100% accuracy across high-volume data entry tasks.
- Updated and modified driver statuses within policy systems, including ImageRight and Express Server, to reflect current coverage and eligibility.
- Prepared and distributed formal correspondence to insurance agents regarding policy changes, supporting clear communication and timely updates.
- Prepared and distributed formal correspondence to insurance agents regarding policy changConsistently supported underwriting and operations teams by streamlining workflows, contributing to faster policy issuance and improved agent relationses, supporting clear communication and timely updates.
- Assisted in training new team members on operational procedures and system usage.
Project Administrator
Buckley Cable Construction
08.2022 - 12.2023
- Coordinated project schedules and resources to ensure timely completion of construction tasks.
- Managed documentation and reporting processes for project compliance and quality assurance.
- Facilitated communication between stakeholders, contractors, and team members to streamline operations.
- Developed and maintained project tracking systems to monitor progress and identify potential issues.
- Reported regularly to managers on project budget, progress, and technical problems.
- Maintained open communication by presenting regular updates on project status to customers.
Bank Teller
Sparkasse Bank
07.2020 - 06.2022
- Processed customer transactions efficiently using advanced banking software.
- Assisted clients with account inquiries and resolved issues promptly.
- Maintained accurate cash drawer balances through meticulous record-keeping.
- Educated customers on bank products, enhancing service satisfaction and engagement.
Education
Bachelor of Science - Management And Business
St. Kliment Ohridski
Prilep, Macedonia05-2020
Skills
- Scheduling
- Process documentation
- Workflow optimization
- Operations tracking
- Analysis and research
- SharePoint
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Organizational skills
- Active listening
Software
ImageRight
Microsoft Office 365 Apps
Citrix
Timeline
Operations Support Representative
FCCI Insurance Group
12.2023 - Current
Project Administrator
Buckley Cable Construction
08.2022 - 12.2023
Bank Teller
Sparkasse Bank
07.2020 - 06.2022
Bachelor of Science - Management And Business
St. Kliment Ohridski