Katerina Toro
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
15
15
years of professional experience
Work History
Care Coach 1
CarePlus Health Plans
08.2022 - 07.2023
- Client assessment for Medicaid and other benefits applications.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained clients satisfaction with forward-thinking strategies focused on addressing clients needs and resolving concerns.
- Developed rapport with clients through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of clients interactions, ensuring proper follow-up and resolution of issues.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Specialist in Service Coordination
Autonomous Municipality Of Caguas
01.2020 - 06.2022
- Client assessment for Covid-19 positive participants, evaluate and monitor cases, coordinate and collaborate with other staff members.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
Social Worker
American Red Cross
04.2019 - 12.2019
- Maintained regular contact with clients by calling and visiting clients' homes.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Evaluated program effectiveness using data-driven approaches, identifying areas of improvement and implementing changes accordingly.
- Updated client documentation for accurate, compliant and current records.
Case Manager
Sanos Corporation
01.2019 - 03.2019
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated transitions of care between various healthcare settings, ensuring seamless continuity of services for optimal patient recovery.
- Participated as member of multi-disciplinary team providing on-going case management services to adults with severe and persistent mental illnesses.
- Increased patient satisfaction by establishing strong rapport, actively listening to concerns, and addressing issues in a timely manner.
Purchasing Officer
FPC Crespo Group
05.2016 - 11.2018
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.
- Continuously evaluated existing supply chain processes, identifying opportunities for improvement in both efficiency and costeffectiveness.
- Developed a comprehensive vendor database, improving the selection process for better quality products and services.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Evaluated potential suppliers based on their ability to meet delivery deadlines, product quality standards, and pricing competitiveness.
Inventory Analyst
ORTHONET
11.2015 - 04.2016
- Ensured accurate documentation of all inventory transactions using specialized software solutions designed for efficient data entry.
- Maintained compliance with industry standards and regulations through diligent record-keeping and documentation practices.
- Enhanced forecasting accuracy, utilizing advanced analytical tools to monitor demand pattens.
Assistant Manager of Sales
KOHL'S
11.2008 - 10.2015
- Leads and directs the workflow of the store Sales Associates, greeting and executes department merchandising.
- Conducted regular performance reviews with team members, identifying areas for improvement and guiding them towards professional development opportunities.
- Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
- Set individual and team sales targets, motivating staff to achieve top performance levels consistently.
- Assisted in the recruitment process for new sales team members, identifying top candidates with strong potential for success within the company.
- Managed a team of sales representatives, providing training and guidance for successful sales strategies.
Education
M.D. - Social Work With Families
University Ana G. Mendez
Gurabo, PR05.2020
Bachelor of Arts - Social Work
University of Puerto Rico - Humacao
Humacao, PR05.2008
Skills
- Responsible and excellent interpersonal skills
- Communication Abilities
- Computer knowledge: Microsoft Word, Internet Explorer, Power Point, Excel, Publisher and typing skills
- Skills in individual, family, group and community work intervention, problem solving
- Crisis Intervention
- Effective Communication
References
Available as needed.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Care Coach 1
CarePlus Health Plans
08.2022 - 07.2023
Specialist in Service Coordination
Autonomous Municipality Of Caguas
01.2020 - 06.2022
Social Worker
American Red Cross
04.2019 - 12.2019
Case Manager
Sanos Corporation
01.2019 - 03.2019
Purchasing Officer
FPC Crespo Group
05.2016 - 11.2018
Inventory Analyst
ORTHONET
11.2015 - 04.2016
Assistant Manager of Sales
KOHL'S
11.2008 - 10.2015
M.D. - Social Work With Families
University Ana G. Mendez
Bachelor of Arts - Social Work
University of Puerto Rico - Humacao
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