Katerina Torrez
Summary
Results-driven Senior Human Resources Manager / Professional focused on standardizing and consolidating policies for lean and effective HR department. Dedicated to strong employee relations and high job satisfaction for workers at all levels. Promoting 12-year record of success cultivating positive and growth-focused work cultures to foster employee satisfaction and retention with secret security clearance. A diligent learner striving to broaden my spectrum of knowledge while seeking a challenging atmosphere to allow me to grow with the organization. Outstanding interpersonal communication skills allow me to work well independently as well as in a team. Seeking a position that will allow me to develop my skills and excel while exerting my best effort in assisting the company meet its goals. Works efficiently in a high-opt tempo environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Human Resource Professional
Army National Guard
Los Alamitos, CA / Kuwait
01.2023 - Current
- Deployed with the Army National Guard as Senior Human Resource Professional, section leader, and the Personnel Accountability Strength Reporting Non-Commissioned Officer in Charge lead.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Responsible for 20 personnel directly and serviced about 6,000 personnel, including essential personnel services, awards, policies and procedures, regulations, casualty reporting, accountability of personnel, and other areas of emphasis.
- Managed complex HR projects, leading to increased organizational effectiveness and collaboration
- Facilitated open forums between employees and management to foster trust-building dialogue and promote transparency.
- Mentored junior HR professionals on best practices within the field, contributing to their professional development journey as future leaders in the industry.
- Developed customized training modules to address skill gaps and improve workforce capabilities.
- Implemented succession planning processes, preparing the organization for future leadership transitions.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Store Manager
Gym Bro Fitness
San Diego, CA
05.2022 - Current
- Workforce Development to include trained new employees with provided ongoing education for employees to integrate the goals of the organization.
- Human Capital Management including talent acquisition, workforce planning, performance management, organizational development, employee engagement, succession planning, and data analytics.
- Evaluated staff based on performance-based metrics.
- Translated the lessons learned during events to improve teamwork including communication and collaboration.
- Attended multiple public events as a team fostering a sense of unity.
- Set criteria for staff, such as sales performance and customer approval or complaints.
- Giving staff financial goals and sales targets to meet on a scheduled basis which led to closing gym sales.
- Helped create advertising campaigns to attract new customers and retain current customers and helped develop both internal and outside store promotions to attract potential buyers.
- Implemented methods and procedures, providing direction to field office employees who perform various program analyses and administrative functions on the effective use of personnel, money, and materials.
- Review available resources and identify the services or resources needed.
- Updated all website products, build new product templates, and SEO data.
- Managed all online orders and customer communications.
- Problem-solved order, website, and customer service issues.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Wrote warranty agreements for company products utilizing Microsoft Office products and Adobe Pro.
- Managed inventory control, cash control, and store opening and closing procedures.
- Created a pricing matrix and priced all incoming products utilizing Microsoft Excel.
- Maintained customer relationship management and calendar for meetings with clients.
- Scheduled appointments and meetings for customers and management staff.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Senior Human Resources Professional
Army National Guard
Los Alamitos, CA
10.2020 - Current
- Created systems for tracking employee data accurately, resulting in efficient reporting capabilities for decision-making purposes.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Developed comprehensive recruitment strategies to attract top talent in the industry.
- Served as Senior HR Non-Commissioned Officer of the Personnel Accountability Strength Reporting Team, specializing in human capital management, organizational management, and personnel management.
- Developed and implemented HR strategies, HR policies, procedures, smart cards, and standard operating procedures that aligned with the overall success of the organization.
- Maintained and executed all reporting requirements to higher echelons promptly.
- Enhanced employee engagement by implementing innovative HR policies and initiatives.
- Reduced turnover rates by designing targeted retention strategies and fostering a positive work culture.
- Managed performance evaluation programs, ensuring fair assessments and career advancement opportunities for employees.
- Oversaw benefits administration, ensuring accurate enrollment and timely processing of claims.
- Conducted thorough workforce analyses to identify skill gaps and address future staffing needs proactively.
- Partnered with departmental leaders in establishing clear performance goals aligned with organizational objectives.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Analyzed and presented data orally through briefings with completed products.
- Monitor accountability of all personnel fluctuating between 5,000-6,000 personnel for the organization
- Lead workforce planning initiatives in anticipation of staffing needs for critical job shortages.
- Monitored in-transit visibility of incoming personnel, including failure to gain/lose, and absent without leave in the theater accountability system.
- Trained all subordinate companies on system use and operations.
- Verified and processed casualty information.
- Coordinated with the HR Operations Branch to ensure systems were established; effectively perform essential taskings and reports.
- Performed as the Non-Commissioned Officer in charge of the personnel department for the Southwest Border Mission, forming and maintaining a relationship with the Customs and Border Patrol.
- Managed and accounted for all administrative records for 128 personnel for the border mission.
- Processed payroll and all administrative actions for all personnel.
- Updated and enforced policies, regulations, and standard operating procedures.
- Managed and prepared medical documents, misconduct actions, and benefits for all employees.
- Performed quality control for all awards submitted.
- Managed multiple HR systems at all levels and performed all transactions/updates.
- Scheduled and facilitated meetings for the operations conducted.
- Instructed senior leaders on appropriate employee corrective steps.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
Administrative Assistant
Gym Bro Fitness
San Diego, CA
12.2021 - 05.2022
- Organized office and assisted associates with ways that optimize procedures.
- Sorted and distributed communications promptly including written and oral communication with customers.
- Created and updated records ensuring the accuracy and validity of information.
- Scheduled and planned meetings and appointments.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Monitored the level of supplies and handle shortages, place orders for additional supplies.
- Resolved office-related malfunctions and responded to requests or issues.
- Coordinated with other departments to ensure compliance with established policies that align with the company's vision and goals.
- Maintained trusting relationships with suppliers, customers, and colleagues.
- Perform receptionist duties when needed including answering the company phone, and assisting all callers with pricing, shipping quotes, invoices, etc.
Human Resources Specialist
Army National Guard
Santa Fe, NM / Albuquerque, NM / Raleigh, NC
10.2011 - 10.2020
- Maintained and updated the HR information systems and employee databases.
- Maintained and completed all off boarding paperwork for approximately 5,000 personnel.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Prepared and maintained personnel records related to discharges, record briefs, leaves, transfers, awards, and promotions, using human resources management system software.
- Prepared and maintained personnel records related to federal tuition assistance, state tuition assistance, education funding, resumes, memorandums, transcripts, and pathways to careers for the Education Office
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Established integrity of account holdings, and transactions to ensure accurate performance reporting for recoupment of education funds
- Initiated recoupment for tuition assistance when reported grades did not meet the standard of the policy.
- Utilized verbal and electronic communications, contacted numerous colleges for grades, inputting the grades into the military education system of record.
- Identified processes to improve account management and played a key role in the integration of an Education and Employment Center for the NC Army National Guard.
- Assisted with writing resumes for personnel, leading to employment connections for career pathways.
- Mentored personnel with interview techniques for employment preparation.
- Responsible for timely and consistent reporting to higher management officials for the Personnel Services Branch
- Presented detailed presentations to personnel regarding the correct methods of updating reports
- Supervised personnel and provided administrative functions in support of company goals and day-to-day operations.
- Monitored performance management systems.
- Advised higher officials on HR-related matters and processes.
- Involved in strategic planning, resource allocation, HR modeling, leadership techniques, production methods, and coordination of personnel.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Streamlined HR processes for increased efficiency by digitizing records and automating routine tasks.
- Served as a trusted advisor to both management and employees on matters related to human resources policies and procedures, ensuring consistent application across the organization.
Education
Bachelor of Arts - Human Resources Management
The University of Arizona Global Campus
Chandler, AZ11.2021
Associate of Applied Science - Human Resources Management
Fayetteville Technical Community College
Fayetteville, NC05.2020
Associate in General Education -
Fayetteville Technical Community College
Fayetteville, NC12.2019
Skills
- Training and Development (HR)
- Multitasking
- Excellent Communication
- Critical Thinking
- Problem-Solving
- Attention to Detail
- Executive Coaching
- Customer Service
- Teamwork and Collaboration
- Policy Development
- Onboarding and Orientation
- Flexible work arrangements
- Recruitment and hiring
- Staff Management
- Leadership Development
- Benefits and compensation management
- Microsoft Office and Docusign
- Organizational Skills and Time Management
- HR policies and procedures
- HR analytics
- Employee Relations
- Diversity and Inclusion
Certification
Senior Professional in Human Resources (SPHR) - Currently Enrolled - Texas A&M University
Awards
- Meritorious Service Medal (MSM), California Army National Guard, 03/01/24, For meritorious service
- Armed Forces Service Medal, Army National Guard, 03/01/19, For Department of Defense support to Customs and Border Protection
- Army Achievement Medal (AAM) - 3rd Award, Army National Guard, 02/01/22, For exceptional service
- Army Commendation Medal (ARCOM) - 2nd Award, 02/01/19, For commendable service
Timeline
Senior Human Resource Professional
Army National Guard
01.2023 - Current
Store Manager
Gym Bro Fitness
05.2022 - Current
Administrative Assistant
Gym Bro Fitness
12.2021 - 05.2022
Senior Human Resources Professional
Army National Guard
10.2020 - Current
Human Resources Specialist
Army National Guard
10.2011 - 10.2020
Bachelor of Arts - Human Resources Management
The University of Arizona Global Campus
Associate of Applied Science - Human Resources Management
Fayetteville Technical Community College
Associate in General Education -
Fayetteville Technical Community College