Katerina Trapp
Midlothian,Virginia
Summary
Thoughtful, compassionate, creative, and articulate professional with a Bachelor’s degree in Sociology and a passion for helping individuals, communities, and organizations secure resources, solutions, and support. Experienced in cultivating respectful and inclusive environments for team members. Proficient at multi-tasking in a fast-paced, ever-changing work environment. Adaptable in unfamiliar situations and eager to embrace challenges. Strong analytical, problem-solving, and critical thinking skills. Emotionally intelligent and understands the importance of maintaining a calming, reassuring, and solution-focused demeanor while communicating empathetically with individuals-in-crisis. Exceptional listening, interpersonal, and writing skills; able to produce meaningful, clear, and concise communication. Personable with a strong work ethic and a desire to build a career enriching the lives of families with children, the elderly, or disabled adults.
Experienced with managing diverse classroom environments and maintaining instructional consistency. Utilizes excellent communication and organizational skills to support student learning and engagement. Track record of adapting teaching strategies to meet varied student needs effectively.
Overview
7
7
years of professional experience
Work History
Site Substitute
Powhatan County Public Schools
02.2024 - Current
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
- Improved student comprehension by tailoring teaching methods to individual learning styles.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Client Service Representative
Moslow Wood Products
02.2024 - 03.2025
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
Foster Care Case Manager
Powhatan Department of Social Services
09.2021 - 03.2024
- Completed regular visitations to check on children, families and home environments.
- Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
- Attended proceedings and testified for 16 reunification and permanent placement cases.
- Checked with newly placed children frequently to support comprehensive success and assimilation.
Family Services Intern: Department of Social Services
POWHATAN COUNTY
06.2020 - 08.2020
- Assisted a Child Protective Services Specialist and several Family Services Specialists as they performed routine casework activities to help vulnerable citizens combat poverty, abuse, and neglect in an effort to create a strong future for themselves, their families, and the Powhatan community.
- Accompanied Specialists to individual family homes to update information, secure answers to new or previously-unanswered questions, and to conduct welfare checks.
- Gained firsthand insight into the county’s variety of programs and services as the Specialists developed and implemented individualized service plans, and as they counseled the families on various topics, including: SNAP (food stamps), Medicaid, protective services for children, elderly, or disabled adults, foster care, family services, and adoptions.
Team Leader – Western Region
AMERICORPS NATIONAL CIVILIAN COMMUNITY CORPS
01.2019 - 07.2020
- Provided leadership, strategically-mapped directives, and sustainable solutions as challenges arose while inspiring, motivating, and supporting a team of 8 individuals in their mission to improve lives, strengthen communities, and foster civic engagement at various sites throughout the western region of the country.
- Partnered with the staff at Tuolumne River Trust – a non-profit organization dedicated to restoring and protecting the irreplaceable watershed that spans from the Sierra Nevada Mountains through the Central Valley to the San Francisco Bay. Restored 9 miles of trails by removing 15,000 lbs of unwanted brush and building fire lines in an acre of the Stanislaus National Forest.
- Collaborated with Lower Columbia Community Action Plan to distribute over 200,000 lbs of food for low-income and culturally-diverse families. Assisted in renovating 11 different homes in a self-help home rehabilitation program.
- Removed 1.5 acres of nonnative species and brush for the Santa Cruz County Parks Department that threatened the area during fire season. Promoted a healthy outdoor initiative for community members in Santa Cruz.
- Worked with FEMA to launch President Biden’s Priority Vaccine Program by helping to inoculate over 112,500 people in the most underserved community in Maryland.
- ...continued...
Team Leader – Eastern Region
01.2019 - 01.2020
- Served as a leader and region liaison in working to fulfill needs identified by the communities assigned.
- Led the team in constructing a fence around a 250-acre pasture for the Human Animal Bond, Inc. The pasture served as a site for supporting interdisciplinary collaboration, scientific research and educational activation with the local community.
- Partnered with All Hands and Hearts Smart Response to demolish the interiors of 2 homes, clear 2.5 tons of debris, and complete 8 damage assessments in response to Hurricane Michael.
- Renovated a 2-story headquarters office space for the Manassas National Battlefield Park in Manassas, Virginia.
- Helped refurbish over 700 acres of ecosystems and forest land for the US Fish and Wildlife Services by conducting prescribed burns in Suffolk, Virginia.
Sheriff’s Office Intern: Powhatan Sheriff’s Office
06.2018 - 08.2018
- Shadowed and observed law enforcement and staff members in every department.
- Gained immersive knowledge on the responsibilities involved in maintaining public order, safety, and preventing and investigating criminal activities.
- Completed a senior thesis on the crime rates in rural areas in conjunction to the Social Disorganization Theory and the current attitudes toward law enforcement, which included first-hand experience collected during the internship.
Education
Bachelor of Arts - Sociology, Criminology and Psychology
Christopher Newport University
Newport News, Virginia01.2019
Skills
- Implementing and Managing Community-Based Programs, Initiatives, and Projects
- Interpreting and Applying Regulations, Policies, and Procedures
- Coordinating, and Evaluating Program Activities
- Advising, Directing, and Evaluating Program Participants
- Gathering and Interpreting Data
- Working in Makeshift and Community Emergency Shelters
- Serving as a Resource to Colleagues and Community Members
- Public Speaking
- Coordinating, Mentoring, Supporting, and Leading Staff
- Multi-Department Collaboration
- Microsoft Office, including Word, Excel, and PowerPoint
Timeline
Site Substitute
Powhatan County Public Schools
02.2024 - Current
Client Service Representative
Moslow Wood Products
02.2024 - 03.2025
Foster Care Case Manager
Powhatan Department of Social Services
09.2021 - 03.2024
Family Services Intern: Department of Social Services
POWHATAN COUNTY
06.2020 - 08.2020
Team Leader – Western Region
AMERICORPS NATIONAL CIVILIAN COMMUNITY CORPS
01.2019 - 07.2020
Team Leader – Eastern Region
01.2019 - 01.2020
Sheriff’s Office Intern: Powhatan Sheriff’s Office
06.2018 - 08.2018
Bachelor of Arts - Sociology, Criminology and Psychology
Christopher Newport University
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