Katerina Washkevich
Racine
Summary
Accomplished hospitality professional with a proven track record at Pyramid Global Hospitality, adept in guest communication and cash management. Excelled in enhancing customer satisfaction through effective complaint handling and maintaining confidentiality. Demonstrated exceptional multitasking skills and a commitment to operational excellence, significantly improving guest experiences.
Overview
5
5
years of professional experience
Work History
Guest Service Agent
Pyramid Global Hospitality
03.2024 - Current
- Greet guests upon arrival by providing warm welcome.
- Provide accurate information regarding local attractions, restaurants and activities.
- Streamline check-in process to decrease wait times and increase customer satisfaction.
- Investigate guest challenges and sources of dissatisfaction to offer timely resolution.
- Communicate problems regarding guest rooms to housekeeping services and maintenance personnel.
- Handle cash transactions accurately, balancing daily reports at the end of each shift.
- Work closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Maintain high level of professionalism and discretion when dealing with guests.
- Manage guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Skilled at working independently and collaboratively in a team environment.
Assistant Manager
Gift of Wings
07.2019 - Current
- Maintains a clean, safe, and organized store environment to enhance the customer experience.
- Assists in organizing and overseeing assignments to drive operational excellence.
- Oversee daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assists with seasonal merchandising efforts by rearranging shelves and creating visually appealing displays that attracted customer attention.
- Manage grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Establish and maintained productive staff relationships for positive working environments.
Server/Banquet Bartender
Pyramid Global Hospitality
06.2023 - 03.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Credits Toward in Criminal Justice - Criminal Justice
Milwaukee Area Technical College
Milwaukee, WI01-2021
High School Diploma -
Wisconsin Virtual Learning
Fredonia05-2020
Skills
- Guest communication
- Listening Skills
- Writing and verbal communication
- Check-in and Check-out Procedures
- Complaint Handling
- Cash Management
- Hospitality services
- Information confidentiality
- VIP guest services
Timeline
Guest Service Agent
Pyramid Global Hospitality
03.2024 - Current
Server/Banquet Bartender
Pyramid Global Hospitality
06.2023 - 03.2024
Assistant Manager
Gift of Wings
07.2019 - Current
Credits Toward in Criminal Justice - Criminal Justice
Milwaukee Area Technical College
High School Diploma -
Wisconsin Virtual Learning
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