Katerina Natalie Brozova
Dallas,TX
Summary
Hardworking and dependable with international experience across Europe and Australia. Strong background in providing excellent customer service and supporting daily tasks. Skilled in handling customer needs, resolving issues and working in fast-paced environment.
Known for working well in a team, reliable and with a focus on ensuring customer satisfaction.
Overview
7
7
years of professional experience
Work History
Server
Restaurant Hajecek
02.2025 - 08.2025
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed food and beverage orders efficiently, maintaining accuracy and timeliness in service.
- Handled cash transactions and maintained balanced registers during shifts.
- Collaborated with kitchen staff to optimize food presentation and quality.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
Bartender-seasonal
Southern Capital
06.2024 - 09.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Trained new staff on bartending techniques, drink recipes, and customer service standards.
Sales Associate part time
Hennes & Mauritz
08.2023 - 09.2024
- Maintained calm demeanor and professionally managed issues in a busy environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Enhanced customer engagement through personalized service and product recommendations.
Hotel Supervisor
Hotel Adler
07.2023 - 12.2023
- Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
- Collaborated with housekeeping staff, maintaining immaculate rooms and public spaces to exceed guest expectations.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Supervised front desk operations and managed guest check-in and check-out processes.
- Assisted with food preparation and presentation during busy meal shifts.
- Provided customer service to ensure satisfaction throughout their dining experience.
Waitress
Brighton Baths
02.2023 - 08.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Receptionist at a Tennis Club
LTC Viton
12.2019 - 02.2022
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Front of House Staff Member
Restaurant and Hotel Budweis
01.2019 - 01.2020
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
- Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.
Education
High School Diploma -
Czech-English High-school
Ceske Budejovice, Czech Republic5 2022
Certificate - English For IELTS And Academic Purposes (EIAP)
Discover English
Melbourne, Australia4 2023
Certificate - Business English Upper Intermediate
Discover English
Melbourne, Australia3 2023
Certificate - English Language
Cambridge English
Czech Republic01-2022
Certificate -
Lal Torbay
2019
No Degree - International Relations
Metropolitan University Prague
Prague, Czech RepublicSkills
- Adaptable
- Flexible
- Reliable and punctual
- Money Handling skills
- Customer Assistance
- Team Cooperation
- Cambridge English Certificate CAE C1
- Drivers license
- Work authorized
- Team collaboration
- Menu knowledge
- Order management
- Cash handling
- Customer service
- Food safety
- Positive attitude
- Effective customer upselling
Languages
- English
- Czech
Timeline
Server
Restaurant Hajecek
02.2025 - 08.2025
Bartender-seasonal
Southern Capital
06.2024 - 09.2024
Sales Associate part time
Hennes & Mauritz
08.2023 - 09.2024
Hotel Supervisor
Hotel Adler
07.2023 - 12.2023
Waitress
Brighton Baths
02.2023 - 08.2023
Receptionist at a Tennis Club
LTC Viton
12.2019 - 02.2022
Front of House Staff Member
Restaurant and Hotel Budweis
01.2019 - 01.2020
High School Diploma -
Czech-English High-school
Certificate - English For IELTS And Academic Purposes (EIAP)
Discover English
Certificate - Business English Upper Intermediate
Discover English
Certificate - English Language
Cambridge English
Certificate -
Lal Torbay
No Degree - International Relations
Metropolitan University Prague