Katerine Aguilera
Minneapolis,MN
Summary
Reliable Shift Leader with 8 years in the customer service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
3
3
years of professional experience
Work History
Election Judge Poll Book Specialist
City of Minneapolis
11.2020 - Current
- Played a crucial role in ensuring the smooth operation of electronic voting machines, troubleshooting technical issues when needed
- Maintained strict confidentiality of voter information, safeguarding privacy throughout the entire electoral process
- Streamlined voting operations with timely setup and breakdown of polling equipment.
Shift Lead, Baker
Caribou Coffee
11.2022 - 02.2024
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
Hostess, Server, Expo, Busser - Shift Lead
Red Moon
02.2022 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables and roles simultaneously without compromising service quality
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers
- Explained menu items and suggested appropriate options for food allergy concerns.
Shift Lead, AGM2
Journeys
11.2021 - 02.2022
- Conducted regular team meetings to discuss progress, address concerns, and set goals for continued improvement
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure
- Established positive rapport with customers and staff members alike through strong communication skills.
Team Member
Zantigo
01.2021 - 06.2021
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
Education
GED -
Minneapolis, MNSkills
- Staff Supervision
- Time Management
- Quality Assurance
- Self-Motivated
- Good Telephone Etiquette
- Multitasking
- Flexible and Adaptable
- Cash Handling and POS Proficiency
Timeline
Shift Lead, Baker
Caribou Coffee
11.2022 - 02.2024
Hostess, Server, Expo, Busser - Shift Lead
Red Moon
02.2022 - 08.2022
Shift Lead, AGM2
Journeys
11.2021 - 02.2022
Team Member
Zantigo
01.2021 - 06.2021
Election Judge Poll Book Specialist
City of Minneapolis
11.2020 - Current
GED -
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