KATERINE ALVAREZ SIERRA
LITTLE FALLS,NJ
Summary
Energetic residential counseling professional with experience monitoring residents and supporting facility operations. Expert at intake and discharge procedures, medication management and room inspections. Calm when handling incidents and crisis intervention meetings. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sr. Residence Counselor
St. Joseph’s University Medical Center
06.2012 - Current
- Interpreted conversations between foreign language-speaking clients and others.
- Monitor residents to determine changes in their social demeanor and report observations to co-workers and supervisor
- Supervise the distribution of medications for all clients
- Work as a team to ensure residents receive the best quality of life possible.
- Monitored and documented client progress toward meeting goals and objectives.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Developed and implemented comprehensive individualized treatment plans for high-risk clients in residential setting.
- Educated clients on managing mental health disorders and identifying signs and symptoms of relapse.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
Behavioral Health Counselor
Community Hope Inc
03.2009 - 06.2012
- Worked to improve the day-to-day lives of people with severe and persistent mental illness living in a residential setting
- Imparted psycho educational skills to people with chronic mental illness
- Assisted clients with ADL skills and supervised medications for consumers
- Provided case management, transportation, and other services as required to clients with mental illness
Medical Interpreter
Eric B. Chandler Health Center
09.2008 - 12.2008
- Served as medical interpreter for patients and staff in clinical encounters by delivering accurate and skilled interpretations to facilitate effective communications between all parties.
- Followed ethical codes to protect confidentiality of patients' personal and medical information.
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
- Interpreted conversations between foreign language-speaking clients and others.
- Developed and maintained glossary of technical terms.
Sales Associate & Cashier
The Sports Authority
05.2006 - 08.2007
- Involved in aspects of opening and closing the store; including store presentation, customer orders, opening and closing of the registers
- Greatly enhanced customer service skills
- Served as interpreter for Spanish speaking customers
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
House Crew
Rutgers Student Center
09.2004 - 12.2005
- Set up and organized for events and meetings
- In charge of opening and closing Student Center building
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve the goals of each function
- Addressed guest needs, questions, or concerns to create optimum experience
Education
BA - Psychology & Spanish Literature
Rutgers University
2009
High School Diploma - undefined
Kennedy High School
2004
Skills
- Microsoft Word, Excel, and Power Point
- Excellent organizational and time management skills
- Great Communication skills
- Problem-solving skills
- Conflict Mediation
- Adaptability
- Crisis Prevention Intervention
- Daily Living Skills Assistance and Instruction
- Progress Documentation
- Medical Terminology
- Interpersonal Skills
- HIPPA
Certification
- Interpreter Training for Healthcare, Education and Social Services, Cross Cultural Communications- Rutgers School of Nursing-Camden- April 10th-June 30th
Languages
Spanish
Native or Bilingual
Timeline
Sr. Residence Counselor
St. Joseph’s University Medical Center
06.2012 - Current
Behavioral Health Counselor
Community Hope Inc
03.2009 - 06.2012
Medical Interpreter
Eric B. Chandler Health Center
09.2008 - 12.2008
Sales Associate & Cashier
The Sports Authority
05.2006 - 08.2007
House Crew
Rutgers Student Center
09.2004 - 12.2005
BA - Psychology & Spanish Literature
Rutgers University
High School Diploma - undefined
Kennedy High School
- Interpreter Training for Healthcare, Education and Social Services, Cross Cultural Communications- Rutgers School of Nursing-Camden- April 10th-June 30th
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