Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Katerine Newton

Asheboro,NC

Summary

Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Experienced Customer Service Representative fluent in Spanish and English language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Overview

13
13
years of professional experience

Work History

Machine Operator Helper

SMX Staff Management
02.2023 - Current
  • Improved production efficiency by assisting machine operators in setting up and maintaining machinery.
  • Contributed to the reduction of workplace accidents through vigilant adherence to safety regulations and proactive identification of potential hazards.
  • Aided quality control efforts by conducting thorough inspections on finished products to ensure adherence to specifications.
  • Optimized workflow by organizing work areas, keeping tools readily available, and maintaining clean working conditions.
  • Demonstrated adaptability by quickly learning new machinery operation protocols as required in response to changing job assignments or responsibilities.
  • Assisted machine operators during changeovers by efficiently swapping out tooling components or adjusting equipment settings accordingly.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Operated machining equipment safely with team of operators.

Crew Member

Chipotle
12.2022 - 05.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Became familiar with products to answer questions and make suggestions.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.

Key Holder

Dollar General
04.2021 - 12.2022
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
  • Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
  • Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Submitted reports to senior management to aid in business decision-making and planning.

University Teaching Assistant

Universidad De San Martin De Porres
08.2014 - 07.2019
  • Served as a reliable resource for students seeking academic guidance, leading to improved confidence and performance in the courses of SABRE and Opera.
  • Assisted professors with classroom preparation and systems working.
  • Evaluated student presentations for clarity, accuracy, and depth of understanding, offering constructive feedback for improvement efforts.
  • Fostered a collaborative and inclusive atmosphere by encouraging group work and peer feedback during class activities.
  • Increased student comprehension by utilizing diverse teaching methods tailored to individual learning styles.
  • Enhanced classroom learning environment through the implementation of innovative and engaging lesson plans.
  • Contributed to a significant improvement in overall class performance by providing personalized tutoring sessions for struggling students.
  • Facilitated strong communication between teachers and students by promptly addressing inquiries and concerns related to course content or requirements.
  • Mentored and advised students to practice both systems and guide them, helping students to familiarize with the systems.
  • Built and maintained professional relationships with students and faculty members.
  • Checked assignments, proctored tests and provided grades according to university standards.
  • Helped students develop diligent study habits and strategies to achieve successful outcomes.
  • Monitored student progress to identify weaknesses and provide recommendations for improvement.
  • Documented attendance and completed assignments to maintain full class and student records.

Travel Agent

Paseos Amazonicos
01.2013 - 07.2014
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Streamlined booking processes for improved efficiency and reduced wait times for customers.
  • Advised customers on necessary travel documents requirements to successfully reach planned destination.
  • Followed up with customers to increase customer service with travel plans.
  • Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
  • Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
  • Conducted market research to investigate potential new travel destinations.
  • Maintained operational proficiency in coordinating domestic travel accommodations for customers, arranging for airfare as well as hotel.
  • Updated and maintained customer databases to increase customer retention.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.

Manager

Dunkin' Donuts
05.2012 - 11.2012
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved safety procedures to create safe working conditions for workers.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Travel Agent

Paseos Amazonicos
02.2011 - 03.2012
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Streamlined booking processes for improved efficiency and reduced wait times for customers.
  • Advised customers on necessary travel documents requirements to successfully reach planned destination.
  • Followed up with customers to increase customer service with travel plans.
  • Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
  • Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
  • Conducted market research to investigate potential new travel destinations.
  • Maintained operational proficiency in coordinating domestic travel accommodations for customers, arranging for airfare as well as hotel.
  • Updated and maintained customer databases to increase customer retention.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.

Education

Licencia En Turismo Y Hoteleria - Hospitality Administration And Management

Universidad De San Martín De Porres
Lima, Peru
12.2011

Skills

  • Strong Work Ethic
  • Good Communication
  • Problem-Solving
  • Attention to Detail
  • Quality Control
  • Customer Service
  • Active Listening
  • Customer Relations
  • Call center experience
  • Documentation
  • Administrative Support
  • Data Collection

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Machine Operator Helper

SMX Staff Management
02.2023 - Current

Crew Member

Chipotle
12.2022 - 05.2023

Key Holder

Dollar General
04.2021 - 12.2022

University Teaching Assistant

Universidad De San Martin De Porres
08.2014 - 07.2019

Travel Agent

Paseos Amazonicos
01.2013 - 07.2014

Manager

Dunkin' Donuts
05.2012 - 11.2012

Travel Agent

Paseos Amazonicos
02.2011 - 03.2012

Licencia En Turismo Y Hoteleria - Hospitality Administration And Management

Universidad De San Martín De Porres

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Katerine Newton