Katerine Rodriguez
Germantown,MD
Summary
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Call Assistant
Car Detailing
Germantown MD, MD
09.2021 - Current
- Answered incoming calls and directed them to the appropriate personnel.
- Identified opportunities to upsell additional products or services based on customer needs.
- Processed payments for products or services rendered over the phone.
- Provided customers with product and service information.
Manager
Burger King
Germantown , Wisconsin
03.2019 - 01.2021
- Created monthly reports.
- Trained employees on additional job positions to maintain coverage of roles.
- Enhanced customer satisfaction through the development of a customer service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Drive-Thru Cashier
McDonald's Restaurant
Gaithersburg, Maryland
01.2016 - 01.2020
- Maintained knowledge of current menu items, prices, and promotions.
- Assisted in training new employees on restaurant procedures and policies.
- Managed multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Greeted customers, took orders, and provided product information.
- Cross-checked orders against invoices to ensure accuracy of delivery shipments received from vendors.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
Education
High School Diploma -
Seneca Valley High School
Gaithersburg, Maryland06-2020
Skills
- Call center experience
- Languages Spanish and English
- Customer support
- Friendly person
- Payment processing
- Communicating with clients
- Call handling
- Resolving issues
- Customer service
- Appointment scheduling
- Answering questions
- Customer service optimization
- Customer relationship management
- Quality control
- Cash handling
- Providing customer support
Timeline
Call Assistant
Car Detailing
09.2021 - Current
Manager
Burger King
03.2019 - 01.2021
Drive-Thru Cashier
McDonald's Restaurant
01.2016 - 01.2020
High School Diploma -
Seneca Valley High School
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