Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Kate Rivera

Kate Rivera

Clarksville,TN

Summary

Communicative bilingual customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Fuel Ta

Walmart
Clarksville, TN
09.2024 - Current
  • Conducted routine maintenance on fuel pumps and related equipment.
  • Maintained accurate records of fuel deliveries and sales transactions.
  • Monitored inventory levels to ensure adequate supplies of fuel products.
  • Verified that all pump prices matched those listed on sign boards or displays.
  • Regularly inspected hoses for cracks or signs of wear before each shift begins.
  • Responded promptly to emergency situations such as spills or fire alarms in a professional manner.
  • Processed customer transactions and provided excellent customer service.
  • Handled cash, credit, and debit transactions accurately and efficiently.

Front End Check Out Associate

Walmart
Clarksville, TN
08.2024 - Current
  • Verified credit card charges against purchase receipts for accuracy.
  • Helped customers locate items within the store using the inventory system.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Encouraged customers to sign up for loyalty programs or store credit cards.
  • Assisted customers with selecting items and answering questions about products.
  • Conducted inventory checks to ensure accuracy of shelf stock.
  • Trained new associates on store operations, policies, and procedures.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Front End Services Ta

Walmart
Clarksville, TN
08.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Greeted customers, assessed their needs and provided appropriate services.
  • Answered incoming calls promptly and professionally.
  • Resolved customer complaints quickly and efficiently.
  • Operated cash register to process payments from customers.
  • Maintained cleanliness of work area, including checkout counter, shelves, and storage areas.

Overnight Stocker

Walmart
Clarksville, TN
04.2023 - 08.2023
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Followed instructions to properly arrange merchandise items.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.

Online Personal

Walmart, Shopper
Clarksville, Tn
01.2022 - 04.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
  • Consistently met deadlines and quality goals for accuracy and timeliness
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
  • Tracked substitutions and informed customers of changes.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.

Cashier

Footlocker Retail
Orlando, FL
01.2021 - 01.2022
  • Meticulously handled POS system transactions include credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
  • Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories
  • Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
  • Happily, guided customers through the process of successfully finding their ideal styles
  • Actively stayed informed about latest sales offerings and loyalty programs
  • Worked flexible schedule and extra shifts to meet business needs.

PT Associate

Under Armour Youth
Orlando, FL
01.2021 - 01.2022
  • Greeted and assisted on the sales floor, ensuring exemplary customer service by delivering the ultimate experience
  • Worked on an amazing team with more than 15 other sales associates to boost sales goals, conversion, donations and units per transaction through constant communication and celebrating accomplishments
  • Understood and delivered the brand's philosophy and lifestyle to the customer
  • Improved customers shopping experience by utilizing product knowledge to provide personalized recommendations that lead to increased revenue
  • Worked varied hours, days, nights and weekends as business needs dictate.

Peer Counselor | Leader

Leap Organization
Clarksville, TN
01.2017 - 01.2018
  • Directed and organized group meetings for organization that provided counseling, career readiness, community service learning opportunities, and other enriching programs to youth
  • Maintained records of community service hours
  • Engaged and influenced peers to help them attain emotional wellness economic independence through self-awareness, educational achievement, and entrepreneurial success
  • Encouraged donations to the Leap Organization through public speaking
  • Shared resources, opportunities and activities to support mentee's learning and development.

Intern

Kennedy Law Firm
Clarksville, TN
01.2019
  • Met and spoke with attorneys, lawyers, and prosecutors to gain understanding of the legal profession
  • Attended a tour of the jailhouse to learn about the correctional process and judicial system
  • Raised funds for local children’s organization through a company car wash, promoting legal services and raising awareness for children in need
  • Sorted and organized files, spreadsheets and reports
  • Analyzed problems, identified solutions and made decisions.

Education

Bachelor of Arts - Business Administration, Industrial Organizational Psychology

Southern New Hampshire University
Hooksett, NH
01.2022

High School Diploma -

Tohopekaliga High School
Kissimmee, FL
05.2021

Associates of Arts - General Studies

Valencia College
Orlando, FL
01.2021

Bachelors of Professional Studies - Psychology

Lipscomb University
Nashville, TN

Skills

  • Computer: Proficient in Microsoft Office Word, Excel, Access, and PowerPoint

Key Strengths:

  • Customer Service
  • Advanced Organizing & Planning
  • Applied Relationship Building
  • Applied Active Listening
  • Applied Communicativeness
  • Applied Presentation Skills
  • Applied Assertiveness
  • Applied Problem Solving & Decision Making
  • Applied Conflict Management
  • Applied Team Player
  • Applied Change Agility
  • Applied Influence
  • Applied Composure
  • Applied Drive and Energy
  • Applied Initiative
  • Applied Results Orientation

Accomplishments

  • Received 30 College Credit Hours through Lipscomb University's Core Assessment Center, also receiving 15 competency badges!

Certification

  • Received a certification in Nail Technology at Queen City College in Clarkesville,Tn.

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Fuel Ta

Walmart
09.2024 - Current

Front End Check Out Associate

Walmart
08.2024 - Current

Front End Services Ta

Walmart
08.2024 - Current

Overnight Stocker

Walmart
04.2023 - 08.2023

Online Personal

Walmart, Shopper
01.2022 - 04.2023

Cashier

Footlocker Retail
01.2021 - 01.2022

PT Associate

Under Armour Youth
01.2021 - 01.2022

Intern

Kennedy Law Firm
01.2019

Peer Counselor | Leader

Leap Organization
01.2017 - 01.2018

Bachelor of Arts - Business Administration, Industrial Organizational Psychology

Southern New Hampshire University

High School Diploma -

Tohopekaliga High School

Associates of Arts - General Studies

Valencia College

Bachelors of Professional Studies - Psychology

Lipscomb University
Kate Rivera