Katerra Hunt
Camden,AL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer-service representative position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Everise
07.2021 - 03.2024
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Developed strong relationships with clients, resulting in increased customer loyalty and repeat business.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Customer Care Specialist
Satellite Tv Systems
02.2020 - 07.2021
- Handle 90+ calls daily
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Streamlined processes for quicker response times, resulting in improved customer experiences.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Requested escalation for unresolved issues.
Chat Support Representative
Apple
05.2019 - 02.2020
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Expedited issue resolution with efficient multitasking and prioritization of multiple chat conversations simultaneously.
- Boosted customer retention, maintaining a professional and empathetic tone throughout all interactions.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Researched customer inquiries to provide accurate and up-to-date information.
- Handled inbound customer chat conversations from various websites.
- Assisted customers with order placement, product returns and order tracking.
Assistant Store Manager
Dollar General
01.2010 - 05.2019
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Education
High School Diploma -
Wilcox Central High School
Camden, AL05.2005
Skills
- Bookkeeping
- Invoice Processing
- Payment Verification
- Data Entry
- General Accounting
- Accounts Payable
Timeline
Customer Service Representative
Everise
07.2021 - 03.2024
Customer Care Specialist
Satellite Tv Systems
02.2020 - 07.2021
Chat Support Representative
Apple
05.2019 - 02.2020
Assistant Store Manager
Dollar General
01.2010 - 05.2019
High School Diploma -
Wilcox Central High School
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