Summary
Overview
Work History
Education
Skills
Timeline
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Katerra Jones

San Antonio,TX

Summary

Highly organized File Coordinator with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

2
2
years of professional experience

Work History

Supervisor/File Coordinator

Chirocare Injury Rehab
10.2022 - Current
  • Assisting doctor with scheduling appointments, calling for Imaging reports and Medical records,
  • Responded to customer calls and emails to answer questions about products and services.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Assist car accident patients with physical therapy exercises, review medical SOAP notes and files.

Front Desk/Customer Care/Sales Rep

SafeSplash Swim School, Bulverde
09.2023 - Current
  • Schedule students for classes and make up classes, updating student files, running sales, and working with instructors to ensure safety and efficiency of classes.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Physical Therapy aide/Chiropractic aide

Chirocare Injury Rehab
09.2021 - 10.2022
  • Assist car accident patients with physical therapy exercises, write medical SOAP notes
  • Coordinated daily activities of patients to support them in their individual care programs.
  • Conferred with staff to discuss and evaluate patient information for planning, modifying and coordinating treatment.
  • Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.

Education

Bachelor of Science - Biology

Texas A&M University San
Antonio, San Antonio, TX

Bachelor of Science - Biomedical Sciences

Texas A&M University Corpus
Christi, Corpus Christi, TX

Skills

  • Ability To Engage In Conversation
  • Ability to Empathize
  • Build Rapport with Clients
  • Organizational & Time Management Skills
  • Data Entry
  • Detail Oriented
  • Exceptional Ability To Problem Solve
  • Maintain High Ethical Standards
  • Active Listening
  • Supervising
  • Scheduling
  • File/Record Coordination

Timeline

Front Desk/Customer Care/Sales Rep

SafeSplash Swim School, Bulverde
09.2023 - Current

Supervisor/File Coordinator

Chirocare Injury Rehab
10.2022 - Current

Physical Therapy aide/Chiropractic aide

Chirocare Injury Rehab
09.2021 - 10.2022

Bachelor of Science - Biology

Texas A&M University San

Bachelor of Science - Biomedical Sciences

Texas A&M University Corpus

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Katerra Jones