Katerri Rich
Pompano Beach,FL
Summary
Detail-oriented and methodical offering 4 years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance. Familiar with preparing and distributing customer statements, maintaining thorough and compliant records and resolving customer issues. Positive and upbeat when answering questions and offering information. First-rate oral and written, multitasking and decision-making abilities.
Overview
15
15
years of professional experience
Work History
Crisis Counselor
Contact Careline
08.2023 - Current
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Evaluated risk to clients or others by gathering information and conducting assessments.
- Conversed with individuals in crisis who called or texted hotline for assistance.
- Managed 7 incoming chat and text messages per day from visitors.
Social Media Moderator
Respondology
10.2022 - Current
- Work with internal stakeholders to improve flow of information or content in social media and digital community environments
- Moderate traumatic, sensitive and potentially offensive content to promote safe environment for users
- Analyzes data for deficiencies, establishes entry priorities, and routes accordingly
- Remain up to date on workflow changes, operational guidelines and community standards to implement correct policies.
- Improved user experience by monitoring and addressing inappropriate content on social media platforms.
Test Scorer
Data Recognition Corporation
04.2023 - 06.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Evaluated approximately 400 papers per day for grading.
- Maintained strict confidentiality while handling student information, ensuring compliance with privacy regulations.
Substitute Teacher
Kelly Services
08.2022 - 05.2023
- Follow classroom plans left by class teacher to continue student education and reinforce core concepts
- Uphold classroom routines to support student environments and maintain consistent schedule
- Keep students on-task with proactive behavior modification and positive reinforcement strategies
- Take over class for regular classroom teacher, managing assignments, students' needs and recordkeeping.
Customer Service Representative
Foundever
11.2022 - 04.2023
- Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answers 25 customer chats and emails promptly to avoid on-hold wait times per hour
- Answers constant flow of customer calls with minimal wait times
- Offers advice and assistance to customers, paying attention to special needs or wants
- Seek ways to improve processes and services provided
Experience Agent
Global Response
04.2022 - 06.2022
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experience
- Utilized online chat and email platforms to deliver outstanding customer service
- Investigate and resolve customer inquiries and complaints
- Able to interpret data and quickly analyze for deficiencies.
Chat Billing Agent
Startek
06.2021 - 03.2022
- Answered chats and provided friendly, knowledgeable service regarding billing and account changes
- Update accounts with latest personal details and payment information
- Executed billing tasks and record information in company databases
- Managed 20 chats per day from customers.
Image Verifier
Computer Aid Inc
03.2018 - 03.2019
- Verified client information by analyzing 500 license plate images for billing purposes per hour
- Self-motivated, with strong sense of personal responsibility
- Improved verification accuracy by implementing thorough quality control processes and procedures.
- Reduced turnaround time for verification tasks by prioritizing workload and managing resources effectively.
Customer Service Agent
Sapphire Virtual Solution
08.2016 - 01.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction through creating vacation packages and town services
- Recommended products to customers and suggested other options if preferred product was unavailable
- Offered advice and assistance to customers, paying attention to special needs or wants
Crew Member
McDonald's
12.2013 - 02.2014
- Took orders, prepared meals, and collected payments
- Provided excellent customer service by greeting customers and meeting quality expectations
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Medical Records Clerk
Doctor Office of, George Georgakakis
08.2009 - 09.2012
- Maintains confidentiality and neutrality in handling of proprietary and customer information
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers
- Filing documents are appropriately scanned and processed in case management system.
- Streamlined medical record retrieval by implementing efficient filing system.
Education
Master of Arts - Criminal Justice
American Public University System Charles Town
Charles Town, WV06.2022
Bachelor of Science - Criminal Justice
American Public University System Charles Town
Charles Town, WV10.2019
Associate of Science - Paralegal Studies
American Public University System Charles Town
Charles Town, WV08.2017
Skills
- Type Speed: 55 wpm
- Intermediate level in Microsoft Office Suites Programs
- Cooperative Attitude
- Time Management and Prioritization
- Team Collaboration
- Efficient and Detail-Oriented
- Administrative support
- Clinical Interventions
- Crisis handling
- Documentation skills
Affiliations
Criminology Alpha Phi Sigma Member Pi Gamma Mu Member Political Science Scholars Member Society for Defense and Strategic Studies Psychology Club Member Active Minds Ratio Christi Club Member Girl Scouts of America Volunteer
Timeline
Crisis Counselor
Contact Careline
08.2023 - Current
Test Scorer
Data Recognition Corporation
04.2023 - 06.2023
Customer Service Representative
Foundever
11.2022 - 04.2023
Social Media Moderator
Respondology
10.2022 - Current
Substitute Teacher
Kelly Services
08.2022 - 05.2023
Experience Agent
Global Response
04.2022 - 06.2022
Chat Billing Agent
Startek
06.2021 - 03.2022
Image Verifier
Computer Aid Inc
03.2018 - 03.2019
Customer Service Agent
Sapphire Virtual Solution
08.2016 - 01.2018
Crew Member
McDonald's
12.2013 - 02.2014
Medical Records Clerk
Doctor Office of, George Georgakakis
08.2009 - 09.2012
Master of Arts - Criminal Justice
American Public University System Charles Town
Bachelor of Science - Criminal Justice
American Public University System Charles Town
Associate of Science - Paralegal Studies
American Public University System Charles Town
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