Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kateryna Kosenko

Austin,TX

Summary

Proven asset protection specialist with a track record of using data analysis and critical thinking to significantly reduce theft at Macy's. Excelled in staff training and policy enforcement, demonstrating integrity and trustworthiness. Skilled in CCTV monitoring and incident reporting, consistently enhancing safety and security. Achieved notable improvements in loss prevention and operational compliance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Asset Protection Detective

Macy's
11.2023 - Current
  • Used data analysis tools to identify patterns of theft or fraud within the organization, resulting in targeted interventions for maximum impact.
  • Provided regular training for staff members on asset protection best practices, raising awareness and vigilance among team members.
  • Managed case files efficiently, ensuring timely resolution of incidents and accurate record-keeping for future reference.
  • Addressed procedural non-compliance issues among staff members, reinforcing the importance of adherence to loss prevention policies.
  • Conducted safety audits to ensure compliance with company standards and government regulations.
  • Collaborated with management to develop comprehensive loss prevention policies and procedures.
  • Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.

Cashier Supervisor

"Fidget Toys" Store
09.2023 - 11.2023
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Assisted store management in executing promotional campaigns, resulting in increased sales revenue during key periods throughout the year.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Monitored areas for security issues and safety hazards.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Prepared weekly payroll and verified accuracy with cashiers to remain compliant with labor laws.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Internship

Main Office Of National Police Of Ukraine
02.2023 - 06.2023
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
  • Secured and protected data from unauthorized access by complying with security protocols.
  • Supported various departments with ad hoc data entry requests, enabling them to make informed decisions based on accurate information.

Call Center Representative

"E Call"
02.2022 - 07.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Educated customers on company systems, form completion, and access to services.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Investigated and resolved accounting, service and delivery concerns.

Education

Bachelor of Science - Law Enforcement

Chernihiv Polytechnic National University
Chernihiv Ukraine
06.2023

Skills

  • Integrity and Trustworthiness
  • CCTV Monitoring
  • Incident Reporting
  • Policy Enforcement
  • Internal Theft Investigations
  • External Theft Investigations
  • Law Enforcement
  • Critical Thinking
  • Conflict Resolution
  • Staff Training
  • Data Analysis
  • Inventory Auditing

Languages

English
Professional Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual

Timeline

Asset Protection Detective

Macy's
11.2023 - Current

Cashier Supervisor

"Fidget Toys" Store
09.2023 - 11.2023

Internship

Main Office Of National Police Of Ukraine
02.2023 - 06.2023

Call Center Representative

"E Call"
02.2022 - 07.2022

Bachelor of Science - Law Enforcement

Chernihiv Polytechnic National University

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Kateryna Kosenko