Kateryna Kozlova
Los Angeles,California
Summary
I am adept at enhancing patient care and team leadership, my tenure at Soul House significantly improved efficiency and satisfaction rates. Leveraging complex problem-solving and compassionate patient care, I streamlined many different processes and fostered a culture of excellence. My skills in relationship management and telephone etiquette have consistently bolstered client and team relations. I have 10 years of experience in various forms of communication with people, I have international experience in different countries. I like communicating with people, I am motivated to work, and learn new things. I am a hard-working professional that can effectively communicate with people. I always approach everything with a positive attitude, even in difficult stressful situations; I always find a way to remain calm and complete my objectives while trying to improve the quality of guest service.
Overview
10
10
years of professional experience
Work History
Patient Care
Soul House
07.2024 - Current
- Participated in quality improvement activities to improve processes and patient care.
- Collaborated with multidisciplinary teams for optimal patient care and support.
- Managed complex caseloads efficiently while maintaining high-quality patient care standards.
- Streamlined patient care processes for improved efficiency and satisfaction rates.
- Improved patient care by managing and organizing medical information effectively.
- Demonstrated and reinforced commitment to patient care.
- Enhanced patient care by providing emotional support and addressing individual needs.
- Improved patient care by attentively monitoring and addressing individual needs.
Sweetfin
Cashiers
11.2023 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Kitchen Staff Member
Sweetgreen
03.2024 - 05.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Assisted with inventory counts and stocking of merchandise.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Monitored and verified merchandise for proper prices and labels.
- Improved customer satisfaction by quickly helping each person find desired items.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Chopped vegetables, cut up fruit, and prepared sauces.
- Transported food items from storage areas to kitchen for prepping.
- Followed recipes and chef instructions to prepare food correctly.
- Plated and presented food following chef requirements.
- Followed food safety practices and sanitation guidelines.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
Kitchen Staff Member
Heritage
03.2023 - 05.2023
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Transported food items from storage areas to kitchen for prepping.
- Loaded dishes, glasses and tableware into dishwashing machines.
Housekeeper
Mariott Hotel
09.2022 - 01.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Uber Manager
Uber Ukraine
06.2017 - 02.2022
- Opening and maintaining open lines of communication
- Helping drivers navigate and set up their employee profiles and other technical support
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Defined clear targets and objectives and communicated to other team members.
Sales Manager's Assistant
Zara Ukraine
02.2016 - 01.2017
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Sales Manager's Assistant
Rozetka UA
10.2015 - 02.2016
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Liaised between clients and vendors and maintained effective lines of communication.
- Volunteered to help with special projects of varying degrees of complexity.
Credit Specialist
Bank Homer Software House
06.2014 - 02.2015
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
- Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
- Developed effective relationships with customers, which helped improve overall payment processes.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Provided hands-on training in daily processes and job duties.
- Mentored junior team members in developing their skills in credit analysis, negotiation techniques, and account management practices.
- Used Excel and Customer Relationship Management systems to perform credit appraisals, document verification and loan approvals.
- Leveraged advanced software tools to automate routine tasks and optimize time spent on high-value activities like strategic decision-making or relationship-building initiatives.
- Managed a diverse portfolio of clients spanning various industries, effectively balancing risk exposure across sectors.
- Updated client accounts with new information and verified data for informed credit approvals.
- Monitored accounts for signs of fraud and non-payment issues.
- Referred delinquent accounts to collections department or outside resources.
- Motivated and encouraged staff to enhance productivity and meet demanding internal and customer targets.
Education
MBA - Finance
Dnepropetrovsk State Financial Academy
Dnipro Ukraine05.2013
Skills
- Patient Care
- In-House Patient Care
- Compassionate patient care
- Postoperative Patient Care
- Team Leadership
- Complex Problem-Solving
- Telephone and email etiquette
- Relationship Management
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Limited Working
Timeline
Patient Care
Soul House
07.2024 - Current
Kitchen Staff Member
Sweetgreen
03.2024 - 05.2024
Sweetfin
Cashiers
11.2023 - 07.2024
Kitchen Staff Member
Heritage
03.2023 - 05.2023
Housekeeper
Mariott Hotel
09.2022 - 01.2023
Uber Manager
Uber Ukraine
06.2017 - 02.2022
Sales Manager's Assistant
Zara Ukraine
02.2016 - 01.2017
Sales Manager's Assistant
Rozetka UA
10.2015 - 02.2016
Credit Specialist
Bank Homer Software House
06.2014 - 02.2015
MBA - Finance
Dnepropetrovsk State Financial Academy
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