Summary
Overview
Work History
Education
Skills
Software
Hobbies
Timeline
Hi, I’m

Kateryna Pankova

Kyiv

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

5
years of professional experience
7
years of post-secondary education
4
Languages

Work History

Vimeo
Kyiv

Sales Development Representative
11.2021 - 01.2023

Job overview

• identified and researched potential customers via LinkedIn/Sales Navigator, Zoominfo and similar tools;
• determined the pain points our solutions could address effectively;
• contacted and qualified the prospects via email, phone, and LinkedIn in order
to generate new business opportunities for the company;
• copmosed and ran email campains for specific industries and personas;
• identified prospect's needs and suggested the appropriate product;
• set appointments between prospects and Sales Executives and followed up
on leads;
• conducted initial research for meetings booked for the sales organization;
• tracked progress towards meeting sales goals;
• maintained up-to-date information in Salesforce.com;
• collaborated with the sales team to develop strategies for reaching sales
targets;
• mentored new team members during their onboarding;
• reported to the SDR manager on the results.

DataRobot
Kyiv

Sales Development Representative
04.2018 - 06.2019

Job overview

  • followed up with leads from various sources (events, inbound, gated content, webinars) via email, phone, and LinkedIn;
  • booked qualified meetings and generated lead pipeline;
  • conducted initial research for meetings booked for the sales organisation, prepared meeting agendas, as well as took notes during the meeting to ensure consistency of meeting information in SFDC
  • acted as an SDR owner throughout entire event life cycle including pre-event, on-site and post-event activities and operational excellence with the goal to maximize the ROI of DataRobot’s events function;
  • conducted product demos at DataRobot booth during trade shows;
  • maintained up-to-date information in Salesforce.com;
  • ensured SDR alignment with sales by supporting 10+ inside sales representatives and field sales directors, both supporting customer facing activities and ensuring operational excellence in CRM;
  • passed onboarding and participated in employee orientation at DataRobot’s HQ in Boston, MA;
  • documented onboarding materials on lead pipeline management while going through SDR onboarding myself, which served as an onboarding framework for the next round of new hires;
  • mentored new team members during their onboarding
  • prepared and Conducted training sessions both inside of the sales development group as well as cross-functionally;
  • worked closely with machine engineering group to implement ideas for process automation and fixing errors, process issues in SFDC;
  • attended ongoing employee development events, as well as DataRobot’s annual sales kickoff in Dallas, TX
  • acted as SDR owner on leads and opportunities transferred over to sales reps and ensured they progressed through the pipeline stages;
  • provided daily reports on key results, intermediate results, activities and overall pipeline health indicators to management and senior leadership (including CEO)
  • worked closely with hiring managers and conducted interviews for SDR and SDR management roles
  • worked with sales leadership globally and prepared routing rules by region, leveraged by the entire SDR organisation
  • conducted screening calls (over zoom) to qualify or disqualify leads. .

Attendify
Kyiv

Customer Success Lead
06.2016 - 04.2017

Job overview

  • managed a team of 8 people;
  • CSM for US (EST) and Europe regions;
  • CSM for strategic accounts;
  • created onboarding materials and internal knowledge base;
  • Interviewed and onboarded new team members, etc.

Attendify
Kyiv

Customer Success Manager
05.2015 - 06.2016

Job overview

  • created sales process for Customer Success department;
  • utilized SFDC to handle customer relationships;
  • managed upsells and renewals;
  • conducted product demos;
  • managed billing and invoicing, etc.

Attendify
Kyiv

Customer Support Manager
06.2014 - 05.2015

Job overview

  • handled support requests (tickets, emails, calls);
  • conducted product demos for inbound leads and existing customers;
  • managed subscription renewals;
  • assisted customers with promotion;
  • managed the knowledge base and created personalized educational materials for customers, etc.

Education

Khmelnytskyi National University
Khmelnytskyi

Ph.D. from Economics
04.2001

University Overview

Candidate of Economic Sciences (comparable to the Academic Degree of Doctor of Philosophy)

Lutsk National Technical University
Lutsk

Postgraduate Student from Economics
10.2012 - 05.2014

Taras Shevchenko National University of Kyiv
Kyiv, Ukraine

Master of Science from Economics
09.2006 - 05.2012

Skills

    Customer Success

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Software

Salesforce

Pipeline Deals

LinkedIn Sales Navigator

Zendesk

Groove

Trello

Jira

Confluence

PersistIQ

Peopleai

Chartio

Outreach

Intercom

Lessonly

Mindtickle

Highspot

Zoom

Zoominfo

DataRobot

Chorus

Gong

G Suite

Google Apps

Slack

Hobbies

     

Music, Psychology, Neuroscience, Travelling, Cooking, Learning. 

Timeline

Sales Development Representative

Vimeo
11.2021 - 01.2023

Sales Development Representative

DataRobot
04.2018 - 06.2019

Customer Success Lead

Attendify
06.2016 - 04.2017

Customer Success Manager

Attendify
05.2015 - 06.2016

Customer Support Manager

Attendify
06.2014 - 05.2015

Lutsk National Technical University

Postgraduate Student from Economics
10.2012 - 05.2014

Taras Shevchenko National University of Kyiv

Master of Science from Economics
09.2006 - 05.2012

Khmelnytskyi National University

Ph.D. from Economics
04.2001
Kateryna Pankova