Salesforce
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
• identified and researched potential customers via LinkedIn/Sales Navigator, Zoominfo and similar tools;
• determined the pain points our solutions could address effectively;
• contacted and qualified the prospects via email, phone, and LinkedIn in order
to generate new business opportunities for the company;
• copmosed and ran email campains for specific industries and personas;
• identified prospect's needs and suggested the appropriate product;
• set appointments between prospects and Sales Executives and followed up
on leads;
• conducted initial research for meetings booked for the sales organization;
• tracked progress towards meeting sales goals;
• maintained up-to-date information in Salesforce.com;
• collaborated with the sales team to develop strategies for reaching sales
targets;
• mentored new team members during their onboarding;
• reported to the SDR manager on the results.
Candidate of Economic Sciences (comparable to the Academic Degree of Doctor of Philosophy)
Customer Success
Salesforce
Pipeline Deals
LinkedIn Sales Navigator
Zendesk
Groove
Trello
Jira
Confluence
PersistIQ
Peopleai
Chartio
Outreach
Intercom
Lessonly
Mindtickle
Highspot
Zoom
Zoominfo
DataRobot
Chorus
Gong
G Suite
Google Apps
Slack
Music, Psychology, Neuroscience, Travelling, Cooking, Learning.