Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
KATERYNA RAMIREZ

KATERYNA RAMIREZ

Hollywood

Summary

Dedicated, empathic, and detail-oriented Executive Assistant with a proven track record of supporting executives and managing administrative operations efficiently. Skilled in client relationship management, data management, and problem-solving, with an ability to thrive in fast-paced environments. Multilingual and adaptable, with a commitment to delivering excellent service and streamlining business processes. Proven ability to support daily operations, including tenant relations and maintenance coordination. Demonstrated skill in administrative tasks and effective communication.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Building Manager

Building Manager
09.2024 - 12.2024
  • Oversee routine maintenance, including HVAC systems, plumbing, electrical systems, and elevators.
  • Schedule and coordinate repair work, renovations, and upgrades.
  • Ensure the cleanliness of common areas, such as lobbies, hallways, and bathrooms.
  • Conduct regular inspections to identify potential maintenance issues or areas for improvement.
  • Ensure the building complies with fire safety regulations, including maintaining fire extinguishers and alarm systems.
  • Maintain records of all building operations, including maintenance logs, incident reports, and vendor contracts.
  • Managed operations, maintenance and improvement of properties.
  • Inspected grounds and facilities to identify necessary repairs.

Customer Representative Agent

Goodway Insurance
10.2023 - 08.2024
  • Provided administrative support by handling customer phone calls, producing reports for agents, and maintaining customer records.
  • Reviewed insurance applications for accuracy and processed quotes for clients.
  • Responded to policy-related inquiries, ensuring timely and accurate communication with clients and insurance providers.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.

Executive Assistant

Octagon Talent Solutions
04.2022 - 10.2022
  • Coordinated and organized conferences, meetings, and monthly team gatherings.
  • Managed executive calendars, processed travel expenses, and handled reimbursement requests.
  • Facilitated communication across departments by responding to emails and maintaining social media platforms.
  • Operated and maintained applicant tracking systems, streamlining the candidate management process.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

Executive Assistant

Northwestern Mutual
04.2021 - 04.2022
  • Scheduled health screening appointments and assisted clients with insurance claim processing.
  • Managed executive schedules, coordinated conference calls, and handled correspondence.
  • Provided administrative support by managing financial statements and resolving transactional issues.
  • Organized meetings and interviews for senior management, ensuring seamless communication between departments.
  • Handled confidential and sensitive information with discretion and tact.

Administrative Assistant

AKAM On-Site
06.2018 - 06.2021
  • Assisted in project coordination by working closely with team members to meet deadlines and project goals.
  • Conducted property tours for prospective tenants, managed lease agreements, and handled monthly rent collection.
  • Investigated and resolved tenant complaints, prepared detailed budgets, and generated financial reports for property management.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Assist with rent collection and process payments.
  • Maintain records of deposits, rent, payments and outstanding balances.



Education

MBA - Hospitality and Tour Business

University of Tour Business
01.2011

Skills

  • Executive Support
  • Scheduling & Coordination
  • Data Management & Reporting
  • Communication
  • Client Relationship Management (CRM)
  • Organizational Skills
  • Problem-Solving
  • Building inspections
  • Property maintenance
  • Equipment operations
  • Tenant relations management
  • Maintenance scheduling
  • Knowledgeable in CRM
  • Customer service
  • Property inspections
  • Tenant relations
  • Accounts receivable

Certification

440 Resident Customer Representative License, Nova Southeastern University - Law School

Languages

Spanish
Professional Working
Russian
Native or Bilingual

Timeline

Building Manager

Building Manager
09.2024 - 12.2024

Customer Representative Agent

Goodway Insurance
10.2023 - 08.2024

Executive Assistant

Octagon Talent Solutions
04.2022 - 10.2022

Executive Assistant

Northwestern Mutual
04.2021 - 04.2022

Administrative Assistant

AKAM On-Site
06.2018 - 06.2021

MBA - Hospitality and Tour Business

University of Tour Business

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KATERYNA RAMIREZ