Kateryna Shram
St. Petersburg,FL
Summary
Detail-oriented professional with experience providing cleaning services for condominiums, hotels, and single family houses. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.
Overview
9
9
years of professional experience
Work History
House Cleaner
A & K Home Services
01.2024 - Current
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
House Cleaner
American Style In Homes And Yachts LLC
07.2022 - 12.2023
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Boat Tour Reservation Manager
Yacht Club Sich
02.2015 - 04.2022
- Collaborated with sales and marketing teams to develop promotional offers that drove revenue growth.
- Optimized revenue management practices by regularly reviewing competitor pricing and market trends.
- Streamlined the reservations process for improved guest experience and increased booking rates.
- Maintained comprehensive knowledge of property features, amenities, policies, and local attractions to provide accurate information to guests at all times.
- Resolved escalated customer issues promptly, maintaining positive brand reputation among guests and industry professionals alike.
- Meticulously managed group bookings for events and conferences, providing exceptional service tailored to each group''s needs.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
Bachelor of Science - Computer Network Systems
Dnepropetrovsk Polytechnic College
Dnipro, UkraineSkills
- Health and safety compliance
- Quality Assurance Controls
- Multitasking and Prioritizing
- Supply Inventory Management
- Laundry Management
- Cleaning and organizing abilities
- Team Support and Collaboration
- Professional and Courteous
- Electronic Communication
Timeline
House Cleaner
A & K Home Services
01.2024 - Current
House Cleaner
American Style In Homes And Yachts LLC
07.2022 - 12.2023
Boat Tour Reservation Manager
Yacht Club Sich
02.2015 - 04.2022
Bachelor of Science - Computer Network Systems
Dnepropetrovsk Polytechnic College
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