Kateryna Susik
San Antonio,TX
Summary
Dynamic and dedicated professional with extensive experience at Lova Cafe, excelling in customer service and food safety. Proven ability to enhance guest experiences through effective communication and exceptional food presentation. Skilled in multitasking and conflict resolution, ensuring a positive dining atmosphere while maintaining high standards of cleanliness and organization
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress Trainee
Lova Cafe
07.2024 - 03.2025
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Cook
Lova Cafe
06.2024 - 03.2025
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Communicated closely with servers to fully understand special orders for customers.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Barista
Lova Cafe
06.2024 - 03.2025
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Bartender
Lova Cafe
06.2024 - 03.2025
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
General Laborer
Stationery Factory
02.2024 - 06.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Notified supervisors of defective equipment or material.
- Assisted team members with tasks that require group effort.
Packer
Teekane
09.2022 - 06.2024
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
Line Operator
Teekane
09.2022 - 06.2024
- Followed job order for product specifications, dimensions, tolerances, and sequence of operations.
- Assembled products according to changing daily work orders and specific customer needs.
- Reduced accidents and injuries by observing safety policies and procedures.
- Loaded and unloaded product on and off conveyor line by routinely lifting up to Number pounds.
Florist
Kraków Flowers
12.2023 - 03.2024
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Prepared potted plants and bouquets based on customer requirements.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
Manicurist
Kraków Salon
09.2022 - 12.2022
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Grew repeat client base through effective marketing and customer service.
- Maintained clean and orderly work area, disinfecting tools, wiping down surfaces and organizing supplies daily.
- Followed pre-assigned opening and closing procedures for each spa station to keep areas properly sanitized and ready for next client.
Barista
Mirów Cafe
06.2022 - 09.2022
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Waitress Trainee
Mirów Cafe
06.2022 - 09.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Call Center Operator
Dnipro
06.2021 - 06.2022
- Responded to customer requests for products, services, and company information.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Dnipro School
Dnipro, UkraineSkills
- Food presentation
- Basic math
- Allergy awareness
- Customer service
- Food handling safety
- Beverage service
- Verbal and written communication
- Order processing
- Conflict resolution
- Order taking
- Cash handling
- Team collaboration
- Problem-solving
- Sauteing
- Dish preparation
- Cooking
- Food safety oversight
- Order prioritization
- Food handling
- Sanitation
- Frying
- Grilling
- Recipe-based cooking
- Surface cleaning
- Ingredients measuring
- Ingredient selection
- Portion control
- Quality assurance and control
- Kitchen sanitation management
- Food presentation talent
- Recipes and menu planning
- Food preparation
- Cleaning and organization
- Positive and professional
- Order delivery practices
- Supply restocking
- Plate presentation
- Ingredient inspection
- Focused and disciplined
- Cooking techniques
- Food storage
- Dietary restriction support
- Food handler certification
- Staff training
- New hire training
- Menu planning
- Strong attention to safe food handling procedures
- Attention to detail
- Order verification
- Multitasking and organization
- Ukrainian cuisine expert
- Kitchen organization
- Recipe development
- Temperature control
- Beautiful presentation of food
- Health and safety compliance
- Stock maintenance
- Gel tips
- Acrylic nails
- Cuticle care
- Infection controls
- Inventory controls
- Client satisfaction
- Coordination skills
- Communication skills
- Fast learning
- Scheduling
- Problem-solving skills
- Manicures
- Restaurant experience
- Sanitation protocols
- Schedule maintenance
- Menu developing
- Horticulture
- Window displays
- Delivery coordination
- Flower arranging
- Arrangement creation
- Artistic floral design
- Creative floral design
- Cost estimates
- Floral arranging
- Floral design
- Barcode scanners
- Labeling
- Container assembly
- GMP implementation
- Food safety regulations
- Pallet building
- Safety protocols
- Product Inspections
- Product packaging
- Product organization
- Warehouse safety
- Machine operation
- Load planning
- Latte art
- Soft selling
- Display case merchandising
- Opening and closing duties
- Tea expertise
- Dining room maintenance
- Coffee expertise
- Espresso machine operation
- Coffee brewing
- Sandwich preparation
- Coffee and tea expertise
- Conversant in russian
- Solid problem solver
- Active listener
- Smoothie making
- Cash register operation
- Table bussing
- Opening and closing coordination
- Ingredient restocking
- Safe food handling practices
- Table setting
- Speedy and efficient
- Quality control
- Safe food handling
- Excellent memory
- Front counter maintenance
- FLUENT IN UKRAINIAN
- Hazardous chemical handling
- Dining room cleaning
- Table reset
- Dish collection
- Cleaning and sanitizing
- Quality assurance
- Food safety practices
- Workplace safety
- Server support
- Hand-eye coordination
- Cleaning procedures
- Food safety
- Dishwashing and sanitization
- Food running
- Table resetting
- Time management
- Dish sanitizing
- Sanitizing protocols
- Kitchen station support
- Trash management
- Kitchen equipment use
- Inventory management
- Troubleshooting skills
- Equipment operation
- Equipment maintenance
- Delivery processing
- High efficiency
- Punctual and reliable
- Chemical use
- Waste disposal
- Adaptability and flexibility
- Dishwasher operation
- Chemical handling
- Trash removal
- Energy conservation
- Punctuality
- Stress tolerance
Certification
Food Handler Certification
Barista Certification
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Polish
Professional Working
English
Elementary
Interests
Manicure, florist, photography, design, fashion styles
Timeline
Waitress Trainee
Lova Cafe
07.2024 - 03.2025
Cook
Lova Cafe
06.2024 - 03.2025
Barista
Lova Cafe
06.2024 - 03.2025
Bartender
Lova Cafe
06.2024 - 03.2025
General Laborer
Stationery Factory
02.2024 - 06.2024
Florist
Kraków Flowers
12.2023 - 03.2024
Packer
Teekane
09.2022 - 06.2024
Line Operator
Teekane
09.2022 - 06.2024
Manicurist
Kraków Salon
09.2022 - 12.2022
Barista
Mirów Cafe
06.2022 - 09.2022
Waitress Trainee
Mirów Cafe
06.2022 - 09.2022
Call Center Operator
Dnipro
06.2021 - 06.2022
High School Diploma -
Dnipro School
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