Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kateryna Svyrydova

Federal Way,WA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Customer Service Manager

All Ways Caring HomeCare
Tacoma, WA
12.2023 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Managed payroll for temporary, hourly and salaried employees.
  • Verified accuracy of employee hours worked, pay rate changes, deductions, bonuses, and other payroll data.
  • Reconciled monthly payroll accounts to ensure accurate payments to employees.
  • Resolved conflicts between employees' requests for time off or shift changes.
  • Collaborated with other departments to coordinate special events or projects.
  • Conducted recruitment process for new hires, including job postings, interviews and background checks.
  • Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
  • Coordinated training programs for new employees and existing staff members.
  • Advised managers on how best to motivate employees and increase their satisfaction levels.

Dispatcher

Wonder Movers
Federal Way, WA
11.2019 - 01.2023
  • Assigned drivers to appropriate routes based on customer needs.
  • Resolved customer complaints related to service issues or delays.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Updated records of driver locations, delays, and cancellations.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Reported delays, accidents or other traffic and transportation situations.
  • Provided timely updates to customers regarding their orders or requests.

Sales Manager

Ebys Trade
Kent, WA
11.2018 - 11.2019
  • Managed website content, including product pages, descriptions, pricing, and promotions.
  • Identified potential opportunities for improvement in online sales process.
  • Developed clear, concise and visually appealing virtual presentations of products and services.
  • Managed inventory of items for sale in the online store.
  • Resolved customer complaints regarding shipping delays or product quality issues.
  • Processed payments for customers' purchases via credit card, PayPal, or other payment methods.
  • Monitored competitor activities in the market and adjusted pricing accordingly.
  • Updated website content regularly with new information about products and services.
  • Established relationships with vendors to ensure timely delivery of products.
  • Analyzed customer feedback from surveys to inform future marketing campaigns.
  • Photographed and wrote product descriptions and sales copy for items.
  • Maintained high feedback ratings from customers by responding quickly to questions and problems.
  • Answered email inquiries about products and merchandise.
  • Communicated with current customers to increase overall satisfaction and improve product value.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Calculated total purchase amounts, taxes and shipping costs for new products.
  • Maintained updated brand and product knowledge to deliver optimum customer shopping experience.

Sales Manager

Goods Retail Store
Burien WA
02.2016 - 03.2017
  • Managed daily operations of sales department, including supervision of staff members.
  • Established relationships with key clients, while maintaining existing customer base.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Created and maintained sales environment to support business objectives.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Resolved customer complaints regarding sales and service.
  • Managed website content, including product pages, descriptions, pricing, and promotions.

Education

Associate of Science - Economics

College of Economic And Finance
Ukraine
06-2013

Skills

  • Schedule Coordination
  • Information Security
  • Quality Assurance
  • Sales Promotion
  • Product Knowledge
  • Time Management
  • Staff Training
  • Employee Scheduling
  • Focused on Customer Satisfaction
  • Budgeting and Finance
  • Social Media Monitoring
  • Staff Management
  • Schedule Management
  • Relationship Building
  • New Hire Training
  • Customer Service
  • Positive and Constructive Feedback
  • Problem-Solving

Languages

English
Professional
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual
Polish
Elementary

Timeline

Customer Service Manager

All Ways Caring HomeCare
12.2023 - Current

Dispatcher

Wonder Movers
11.2019 - 01.2023

Sales Manager

Ebys Trade
11.2018 - 11.2019

Sales Manager

Goods Retail Store
02.2016 - 03.2017

Associate of Science - Economics

College of Economic And Finance

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Kateryna Svyrydova