Kateryna Tkach
Lombard,IL
Summary
Knowledgeable Dispatcher with 3,3 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
9
9
years of professional experience
Work History
Housekeeping Room Attendant
Viking
Europe
02.2019 - 11.2024
- Polished and sanitized floors, counters, bathtubs and window sills.
- Performed deep cleaning tasks such as shampooing carpets or steam cleaning furniture.
- Provided guests with information on hotel services and room features.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Inspected all assigned rooms upon completion of cleaning duties.
- Communicated with customers about requests for additional supplies or cleaning services.
- Operated shampooer and vacuum cleaner to clean rugs, carpets and upholstered furniture.
- Assisted in laundry operations when needed by sorting linens and loading machines.
- Reported damage or theft of hotel property to management.
- Furnished guests with clean linens and supplied rooms with toiletries.
- Removed trash from rooms and replaced liners to wastebaskets.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
Dispatcher
AZE INC/ STATE EXPRESS
Lemont, IL
11.2020 - 01.2024
- Prepared weekly performance reviews for drivers based on their adherence to company standards.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Monitored changes in delivery schedule and communicated changes to customers.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Received or prepared work orders.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Managed daily delivery and work schedules to maximize coverage.
- Advised personnel about accidents, weather conditions or other hazards.
- Assigned drivers to appropriate routes based on customer needs.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Tracked changes in computer system to keep records current and accurate.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Addressed questions, problems or requests for service or equipment.
- Scheduled loads according to priority and available equipment.
- Prepared daily work and run schedules.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Assisted with customer requests and answered questions to improve satisfaction.
Salesperson
Podium
Ternopil
02.2016 - 12.2018
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Identified customer needs by asking questions and advising on best solutions.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Produced sales documents, finalized deals and filed records.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Operated register, handled cash and processed credit card transactions.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Demonstrated product features to align with customer needs.
Education
Bachelor of Science - Law Enforcement
MAUP
Kiev01-2019
Skills
- Communication skills
- Problem-solving
- Time management
- Project management skills
- Critical thinking
- Data analysis
- Interpersonal skills
- Active listening
- Customer service skills
- Leadership skills
Languages
English
Professional
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual
Websites
Affiliations
- Love Outdoor activities
- Jazz (good listener )
- Sports
- Reading
Timeline
Dispatcher
AZE INC/ STATE EXPRESS
11.2020 - 01.2024
Housekeeping Room Attendant
Viking
02.2019 - 11.2024
Salesperson
Podium
02.2016 - 12.2018
Bachelor of Science - Law Enforcement
MAUP