KATERYNA TURNER
Aurora,Illinois
Summary
Goal driven, dedicated professional with years of experience in interpersonal account management across multiple industries. A self-starter, who speaks three languages looking to add value to a team and excel as an individual.
Overview
18
18
years of professional experience
Work History
Store Supervisor
H&M Hennes & Mauritz
02.2023 - Current
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Answered product questions and assisted customers in selection and checkout.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with the visual merchandising team to create appealing store layouts that facilitated ease of navigation for customers and maximized product exposure.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained newly hired sales team in upselling techniques.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Educated staff on strategies for handling difficult customers and challenging situations.
Volunteer
Humanitarian Group
01.2022 - Current
- My task was to design and draft documentation for the passage of humanitarian supplies crossing the boarder into Ukraine
Sales Associate
H&M Hennes & Mauritz
02.2023 - 02.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Victoria Secret
02.2023 - 02.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Performed cash, card, and check transactions to complete customer purchases.
Tourism Manager
Pegas Travel
01.2018 - 01.2022
- Working with clients to book and manage travel
- Creating purchasing and agreement contracts for clients and entities
- I also helped clients source travel visas and worked on social media regarding the travel agency
Business Owner
01.2015 - 01.2018
- After a break in working to raise children I started and operated my own jewelry shop
- Direct sales of jewelry, sunglasses and haircare products
Tourism Manager
Greenwich Travel
01.2008 - 01.2009
- Working with clients to book and manage travel
- Creating purchasing and agreement contracts for clients and entities
Insurance Agent
Providna Insurance
01.2007 - 01.2009
- Worked with clients on their insurance needs (auto, civil, life)
Deputy Director of Insurance
Guarantee Insurance
01.2007 - 01.2009
- Worked with clients on their insurance needs (auto, civil, life)
Education
Certificate - Social Media Management
Sadik-Melisa School
University of Chernivtsi - Accounting and Auditing
Bukovyna State Financial School
01.2008
Skills
- Microsoft Office
- Social Media Marketing
- Self starter
- Problem solving
- Self sufficient
- Interpersonal communication
References
- Shane Burgwald Oswego Police Detective (815) 712-3522
- Luz Picazo H&M Store Manager (773) 681-2702
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Store Supervisor
H&M Hennes & Mauritz
02.2023 - Current
Sales Associate
H&M Hennes & Mauritz
02.2023 - 02.2024
Sales Associate
Victoria Secret
02.2023 - 02.2024
Volunteer
Humanitarian Group
01.2022 - Current
Tourism Manager
Pegas Travel
01.2018 - 01.2022
Business Owner
01.2015 - 01.2018
Tourism Manager
Greenwich Travel
01.2008 - 01.2009
Insurance Agent
Providna Insurance
01.2007 - 01.2009
Deputy Director of Insurance
Guarantee Insurance
01.2007 - 01.2009
University of Chernivtsi - Accounting and Auditing
Bukovyna State Financial School
Certificate - Social Media Management
Sadik-Melisa School
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