Kateryna Umantseva
Elmwood Park
Summary
Results-oriented professional with expertise in Google Ads campaign management, data analysis, and KPI reporting. Proven ability to enhance ad performance through keyword research and targeted strategies.
Overview
2
2
years of professional experience
Work History
Sales Development Specialist
AU Services INC
Elmwood Park
08.2025 - Current
- Assisted customers with product selection and provided recommendations.
- Collaborated with team members to enhance customer service experiences.
- Coordinated executive schedules and meetings to enhance team productivity.
- Prepared detailed reports and presentations for management review and decision-making.
- Developed targeted Google Ads campaigns for diverse client portfolios.
- Analyzed campaign data to identify trends and improve strategies.
- Conducted keyword research to optimize ad performance and reach.
- Processed invoices and maintained accurate financial records.
- Coordinated communication between departments to facilitate timely transactions.
Cashier Manager
Clean Juice
Park Ridge
09.2025 - 02.2026
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prepared ingredients by chopping, slicing, and measuring for daily menu items.
- Maintained cleanliness and organization of workstations and kitchen equipment.
- Prepared espresso-based beverages following standardized recipes and customer preferences.
- Maintained cleanliness and organization of the coffee shop and workstations.
- Managed delivery schedules to ensure timely and efficient service.
- Assisted in training new team members on delivery protocols.
Cashier Team Lead
Mari Pari
Rosemont
06.2024 - 08.2025
- Managed cash handling procedures to maintain accuracy and security.
- Trained new cashiers on register operations and customer interaction.
- Supervised cashier team to ensure efficient customer service.
- Prepared espresso-based beverages following standardized recipes and customer preferences.
- Operated coffee brewing equipment, ensuring optimal functionality and safety.
- Maintained cleanliness and organization of the coffee shop and workstations.
Education
High School Diploma -
Elmwood High School
Elmwood Park, ILSkills
- Google Ads campaigns
- Data analysis
- KPI reporting
- Financial record keeping
- Keyword research
- Customer relationship management
- Bilingual communication
- Customer service
- Google Ads campaign management
- Team collaboration
- Employee training
- Problem solving
- Conflict resolution
- Attention to detail
- Payment collection
- Telephone etiquette
- Flexibility and adaptability
- Service recommendations
- Call management
- Customer support
- Product knowledge
- Problem-solving
Languages
Ukrainian
Professional
Russian
Professional
English
Professional
Timeline
Cashier Manager
Clean Juice
09.2025 - 02.2026
Sales Development Specialist
AU Services INC
08.2025 - Current
Cashier Team Lead
Mari Pari
06.2024 - 08.2025
High School Diploma -
Elmwood High School