Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Katesha Vassor

REX,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.

Overview

28
28
years of professional experience

Work History

Customer Service Representative

Valvoline Instant Oil Change Work From Home
10.2016 - Current
  • Investigated and resolved accounting, service and delivery concerns.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Responded to customer and pricing requests, offering excellent support and tailored recommendations to address needs.
  • Promoted available products and services to customers during service, account management
  • Provided primary customer support to internal and external customers.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Sought ways to improve processes and services provided.
  • Delivered prompt service to prioritize customer needs.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promptly responded to inquiries and requests from prospective customers.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Maintained up-to-date knowledge of product and service changes
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Trained staff on operating procedures and company services
  • Created and maintained detailed database to develop promotional sales
  • Trained new personnel regarding company operations, policies and services
  • Investigated and resolved customer inquiries and complaints quickly
  • Educated customers about billing, payment processing and support policies and procedures

Customer Service Representative

Citibank Work From Home
10.2003 - 03.2015
  • Investigated and resolved accounting, service and delivery concerns.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted available products and services to customers during service, account management, and order calls
  • Enhanced productivity levels by anticipating needs and delivering outstanding support
  • Provided primary customer support to internal and external customers
  • Processed customer service orders promptly to increase customer satisfaction
  • Utilized customer service software to manage interactions and track customer satisfaction
  • Maintained up-to-date knowledge of product and service changes
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines
  • Sought ways to improve processes and services provided
  • Increased efficiency and team productivity by promoting operational best practices
  • Delivered prompt service to prioritize customer needs
  • Answered constant flow of customer calls with minimal wait times
  • Responded to customer requests for products, services, and company information
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
  • Handled customer inquiries and suggestions courteously and professionally
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Updated account information to maintain customer records
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
  • Developed customer service policies and procedures to meet and exceed industry service standards
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Developed and updated databases to handle customer data
  • Resolved associate, tool and service delivery issues revealed by statistical reports
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
  • Educated customers about billing, payment processing and support policies and procedures
  • Promptly responded to inquiries and requests from prospective customers
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Investigated and resolved customer inquiries and complaints quickly
  • Trained new personnel regarding company operations, policies and services
  • Followed up with customers about resolved issues to maintain high standards of customer service
  • Cross-trained and provided backup support for organizational leadership
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols
  • Met customer call guidelines for service levels, handle time and productivity
  • Trained staff on operating procedures and company services
  • Increased efficiency and performance by monitoring team member productivity and providing feedback
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
  • Managed timely and effective replacement of damaged or missing products
  • Tracked customer service cases and updated service software with customer information
  • Implemented and developed customer service training processes
  • Cross-trained and backed up other customer service managers
  • Investigated and resolved accounting, service and delivery concerns
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Created and maintained detailed database to develop promotional sales
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Exhibited high energy and professionalism when dealing with clients and staff
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
  • Responded proactively and positively to rapid change
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates
  • Reached out to customers after completed sales to suggest additional service or product purchases
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs

Security Supervisor

ABM Security Services
01.1995 - 09.2003
  • Cultivated relationships with external security vendors to make additional security resources available if necessary.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Screened vendors and contractors before granting access to restricted areas within mall.
  • Kept team compliant with security protocols and appearance standards
  • Investigated and resolved security breaches to protect organization and corporate assets
  • Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection
  • Coordinated with IT personnel regarding security of digital assets and information systems
  • Supervised team of 10 security personnel during shift
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans
  • Supervised team of 10 security personnel during shift
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs
  • Established and maintained close working relationships with local law enforcement officers
  • Developed and maintained emergency response plans to promote fast and effective action during crises
  • Implemented comprehensive security plans to provide highest levels of protection for facilities
  • Monitored alarm systems and CCTV footage to enable prompt attention and response
  • Conducted regular security audits and assessments to identify potential security risks and vulnerabilities
  • Delivered regular security awareness programs to educate personnel on security measures and protocols
  • Cultivated relationships with external security vendors to make additional security resources available if necessary
  • Coordinated protective service operations with other emergency response agencies
  • Monitored and approved access control systems for accessibility to authorized personnel
  • Evaluated security systems and procedures to identify areas for improvement
  • Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards
  • Analyzed security threats and risks and developed mitigation strategies to reduce potential losses
  • Collaborated with senior management to develop and implement strategies to mitigate security risks
  • Submitted documentation for weekly payroll, managed schedules, and enforced policies
  • Oversaw team of security officers and managed scheduling and performance evaluations
  • Coordinated with security personnel or other departments to establish safety of visitors and staff
  • Collaborated with management to develop security policies and procedures
  • Determined security budgets and identified opportunities to optimize resource utilization
  • Conducted background checks of employees and visitors to verify clean character records and establish security compliance
  • Prepared and submitted reports to keep management informed of security activities and developments
  • Managed security policies and procedures to promote safety and security of personnel and assets
  • Conducted regular patrols of facility to detect and deter security threats
  • Developed and implemented strategies to prevent and respond to security incidents
  • Analyzed and investigated incidents alongside functional management and security supervisors
  • Monitored and maintained CCTV and access control systems to protect personnel and assets
  • Supervised and evaluated security staff performance to determine compliance with safety regulations
  • Screened vendors and contractors before granting access to restricted areas within mall
  • Responded swiftly to security incidents and effectively resolved security issues
  • Recorded incident reports with detailed accounts of occurrences
  • Supervised team of security personnel during shift
  • Supervised team of 10 security personnel during shift
  • Supervised team of [Number] security personnel during shift

Education

GED -

Northeast High School
Fort Lauderdale, FL
06.2003

Skills

  • Report Creation
  • Retail Sales Customer Service
  • Microsoft Word
  • Account Management
  • Sales Expertise
  • Microsoft Excel
  • Fleet Dispatching
  • Schedule Mastery
  • Call Center Operations
  • Customer Service
  • POS Systems
  • Invoice Preparation and Processing

Timeline

Customer Service Representative

Valvoline Instant Oil Change Work From Home
10.2016 - Current

Customer Service Representative

Citibank Work From Home
10.2003 - 03.2015

Security Supervisor

ABM Security Services
01.1995 - 09.2003

GED -

Northeast High School

Similar Profiles

CREATE PROFILE
Katesha Vassor