Katesha Young
Wichita,KS
Summary
- Demonstrated excellent interpersonal and communication skills, facilitating effective collaboration and customer engagement. Proficient in data entry with a typing speed of 34 WPM, ensuring accuracy and efficiency in handling information. Quick learner with strong computer skills, adept at utilizing email and various software applications. Proven ability to deliver exceptional customer service, authorized to work in the US for any employer.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Emperon Marketing, LLC
04.2025 - 07.2025
- Responded to incoming tech support inquiries related to account disruptions and equipment failures.
- Managed creation and cancellation of trouble tickets for scheduled technical appointments.
- Provided email support to supervisors and field technicians regarding account issues.
- Diagnosed equipment malfunctions on customer accounts to restore functionality.
- Conducted identity verification of customers through account and billing systems.
Chat Representative /Remote
Williams Sonoma
11.2024 - 02.2025
- Provided technical support to customers via email, and chat, troubleshooting software and hardware issues
- Answer incoming emails about products error or dissatisfaction with services .
- Escalation emails and customer inquiries
- Resolved most customer inquiries on the first call, ensuring high levels of customer satisfaction
- Documented all customer interactions and solutions in a CRM system for future reference
- Assisted customers in setting up new accounts, configuring devices, and installing software applications
- Managed a high volume of incoming support tickets while meeting or exceeding response time targets
- Collaborated with cross-functional teams to escalate complex technical issues and ensure timely resolution
Billing Representative /Remote
LEC INC
02.2024 - 10.2024
- Provided exceptional customer service to patients and their families, addressing inquiries, resolving issues and ensuring a positive experience
- Demonstrated strong knowledge of healthcare products and services, effectively explaining coverage options and benefits to customers
- Managed a high volume of incoming calls in a fast-paced environment, consistently meeting or exceeding call handling metrics
- Collaborated with healthcare providers to coordinate appointments, referrals, and authorizations for medical procedures
- Assisted in the resolution of billing discrepancies by working closely with insurance companies and patients to ensure accurate payment processing using different ticket systems and programs Resolve tickets for customers using platforms slack spark etc
- Resolved escalated customer complaints promptly and professionally, finding satisfactory solutions while maintaining positive relationships
- Assisted patients with understanding medical bills by providing clear explanations of charges and assisting with payment arrangements when necessary
- Maintained a high level of professionalism during challenging interactions with upset or irate customers, deescalating situations effectively
- Collaborated with cross-functional teams including design, content, and analytics to create compelling email templates that aligned with brand guidelines
Customer Service Representative
boobarn/Luxury Retail Call center
05.2023 - 01.2024
- Answer incoming chats and emails regards to customers concerns or help with products and services .
- Creating,cancelling and tracking orders for customers
- Troubleshoot customer accounts regarding logins and tech issues
- Using several platforms and screens to help diagnose customer issues a
Dispatcher/Broker
Henry Industries
09.2022 - 04.2023
- Routed shipments to hot shot deliveries in the middle of the night
- Answering incoming calls
- Inputting data /forms
- Picking packages for shipment and delivery
- Pharmaceutical Delivery Consulting
- Transportation of time-critical documents, packages and freight
- Long-Term Healthcare pharmaceutical delivery (Routes & Stats)
- Medical Delivery
- Making sure packages are correct and labeled direct
- Mileage reimbursement and records
- Inventory count
- Organises and executes financial transactions on behalf of another party.
Retention Chat specialist Remote
Startek
03.2021 - 03.2022
- Inputting data from financial records into tax return software or databases using multiple chat channels
- Using applicable federal, state and local tax law to determine deductions and how much each client will pay or earn on the return
- Completing and filing tax documents with appropriate agencies, like the IRS, state and local government entities
- Acting as a representative for clients with applicable agencies as required
- Building customer relationships to promote and expand the business
- Handle customer inquiries and complaints more than one chat at a time
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Registration Specialist
Kansas Medical Center
02.2020 - 03.2021
- Answer incoming calls and provide data regarding patient info
- Billing and support to evaluate portions to be paid by the customer as well as perform all insurance related assignments as instructed.
- Ensuring that patients receive timely and appropriate medical care.
- Escort Patients to their Appropriate Location in portal
- Performs assignments in timely manners
- Verify information provided by referring physicians and verify insurance coverage.
- Ability to do work on his/her own with normal supervision
- EMR Patient data storage Stores patient medical history, diagnoses, medications, allergies, etc.
- Intake patients previous medical history
- Insurance provider
Education
Associate of Science - All
Madison Palmer High
Marks, MS05.2010
Associate - Forensic Science Criminology
ICDC College
Culver City, CA06.2014
Skills
- CRM software proficiency
- Medical records management
- Computer literacy
- Customer support expertise
- Data entry accuracy
Certification
- CMA
- Driver's License
- CNA
Timeline
Technical Support Representative
Emperon Marketing, LLC
04.2025 - 07.2025
Chat Representative /Remote
Williams Sonoma
11.2024 - 02.2025
Billing Representative /Remote
LEC INC
02.2024 - 10.2024
Customer Service Representative
boobarn/Luxury Retail Call center
05.2023 - 01.2024
Dispatcher/Broker
Henry Industries
09.2022 - 04.2023
Retention Chat specialist Remote
Startek
03.2021 - 03.2022
Registration Specialist
Kansas Medical Center
02.2020 - 03.2021
Associate - Forensic Science Criminology
ICDC College
Associate of Science - All
Madison Palmer High