Katessa Morford
Tracy,CA
Summary
Driven and detail-oriented professional with a proven track record in customer service and cash handling, honed at In-N-Out Burger. Excelled in fast-paced environments, achieving high customer satisfaction and loyalty through effective complaint resolution and transaction accuracy. Skilled in payment collection and time management, consistently meeting and exceeding service goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level serving position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
In-N-Out Burger
01.2024 - Current
- Used of a fast-pase work environment at all times.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Redeemed coupons to discount purchases.
- Utilized POS system to handle customer cash and credit card transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Developed and managed relationships with customers to increase customer loyalty.
- Ensured the best guest experience by providing great food and attentive customer service.
- Memorized orders to accurately serve the customer at their table.
Cashier
Sourdough & Co
03.2023 - 01.2024
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
Education
Associate of Science - Nursing
San Joaquin Delta College
Stockton, CA05.2028
High School Diploma -
Merrill F. West High School
Tracy, CA05.2024
Skills
- Payment Collection
- Merchandise Restocking
- Cash Handling
- Customer Service
- Customer Satisfaction
- Safe Food Handling
- Order Management
- Beverage Preparation
- Time Management
Timeline
Customer Service Cashier
In-N-Out Burger
01.2024 - Current
Cashier
Sourdough & Co
03.2023 - 01.2024
Associate of Science - Nursing
San Joaquin Delta College
High School Diploma -
Merrill F. West High School
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