Katey Crain
Edmond
Summary
Dynamic and results-driven senior leader with extensive experience in leadership, strategic planning, and team building. Proven ability to implement innovative solutions that enhance operational efficiency and client satisfaction. Recognized for exceptional organizational awareness, business acumen, and sound decision-making capabilities. Adept at managing large teams, developing strategic plans, and cultivating positive relationships with clients and colleagues. Committed to continuous improvement and adaptability in fast-paced environments. Excellent communicator with a track record of exceeding goals and driving success through effective leadership and strategic initiatives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
HRIS Manager
GPS Dental
08.2024 - Current
- Streamlined HR processes by implementing an effective HRIS system, resulting in increased efficiency and reduced manual tasks.
- Partnered with cross-functional teams to develop solutions addressing unique business needs using available technologies within the HRIS environment.
- Served as a subject matter expert on HRIS-related matters during internal audits or external regulatory reviews, providing guidance and support to stakeholders throughout the process.
- Developed and implemented HRIS strategies that improved data accuracy by 30%
- Conducted training sessions for over 100 employees on HRIS usage and best practices
- Created and maintained documentation for HRIS processes to streamline operations
- Analyzed employee data trends to support organizational decision-making and workforce planning
- Partnered with the payroll department to implement efficiencies which reduced payroll processing time by 8 hours
- Implemented strategies for newly acquired dental practices which allowed employees to begin clocking in on day 1 of partnership vs. practice having to remain with previous vendor for an additional 2 months
MANAGER OF Tax Operations - (Director of Sub Dept)
Paycom
01.2023 - 05.2024
- Managed a sub department of around 150 individual contributors and leaders
- Implemented succession planning using 9 box framework across the department
- Spearheaded strategy on creating a method to measure top/bottom 10% of performers across the department
- Set goals/metrics (SLAs and KPIs), policies, best practices and reported on opportunities and successes of the department
- Developed and implemented strategic plans, resulting in a ~25% decrease in incorrectly billed items to clients
- Supported the company cross functionally to improve processes around implementing a clients taxes
- Assisted in developing key competencies and creating interview questions to probe candidates based on the competencies
- Strategized and helped implement processes across the Tax department in preparation for Paycom to expand into other countries
- Helped outline functionality for a client facing dashboard for monitoring their tax health and pending items
- Held weekly 1x1s with direct reports and quarterly skip levels with other leaders to build relationship, develop people, and gain feedback
- Supervised around 35 people (individual contributors and leaders) within the customer service department to ensure world class customer service and help grow and develop strong teams
- Partnered with clients on escalated issues to manage through to resolution on pending items while also helping to build trust in Paycom
- Identified critical issues in a process and partnered with leaders in multiple other departments on a proactive strategy in an effort to prevent future client issues
- Proactively partnered with Learning and Development to put together effective content for individual contributors
- Accomplished an average customer satisfaction score in my group of around 4.65/5
- 4.5/5 Gallup survey results measuring engagement and 100% participation in my full group
- Manage and develop a team of up to 7 Specialists through one on one sessions to encourage growth in their current role as well as assisting in development for future roles or leadership opportunities
- Communicate department initiatives through vision casting and setting clear expectations on goals
- Conduct interviews and provide feedback to Supervisors and Recruiting on recommended next steps
- Partnering with escalated clients and their Specialists on getting outstanding items resolved timely and in a professional manner
SERVICE SUPERVISOR
Paycom
04.2022 - 01.2023
- Supervised around 35 people (individual contributors and leaders) within the customer service department to ensure world class customer service and help grow and develop strong teams.
- Partnered with clients on escalated issues to manage through to resolution on pending items while also helping to build trust in Paycom.
- Identified critical issues in a process and partnered with leaders in multiple other departments on a proactive strategy in an effort to prevent future client issues.
- Proactively partnered with Learning and Development to put together effective content for individual contributors.
- Accomplished an average customer satisfaction score in my group of around 4.65/5. ·
- 4.5/5 Gallup survey results measuring engagement and 100% participation in my full group.
SERVICE TEAM LEADER
Paycom
06.2019 - 04.2022
- Manage and develop a team of up to 7 Specialists through one on one sessions to encourage growth in their current role as well as assisting in development for future roles or leadership opportunities.
- Communicate department initiatives through vision casting and setting clear expectations on goals.
- Conduct interviews and provide feedback to Supervisors and Recruiting on recommended next steps.
- Partnering with escalated clients and their Specialists on getting outstanding items resolved timely and in a professional manner.
Education
BACHELORS OF BUSINESS ADMINISTRATION -
Pittsburg State University
Pittsburg, KS01.2015
Skills
- Self-Motivated
- Organization and Time Management
- Multitasking
- Organizational Awareness
- Business Acumen
- Sound Decision Quality
- HRIS expertise
- System implementation
Accomplishments
- 4.5/5 Gallup survey results measuring employee engagement
- Reduction of backlogged queues by ~95%
- Implemented full department check out process for accountability
- Implemented a process that led to a reduction of tax issue for clients of ~45%
Certification
- Six Sigma Certification
- Society for Human Resource Management Certified Professional (SHRM-CP)
Timeline
HRIS Manager
GPS Dental
08.2024 - Current
MANAGER OF Tax Operations - (Director of Sub Dept)
Paycom
01.2023 - 05.2024
SERVICE SUPERVISOR
Paycom
04.2022 - 01.2023
SERVICE TEAM LEADER
Paycom
06.2019 - 04.2022
BACHELORS OF BUSINESS ADMINISTRATION -
Pittsburg State University
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