Summary
Overview
Work History
Education
Skills
Timeline
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Katey Douglas

Katey Douglas

Medical Assitant
Independence,MO

Summary

Proven Sales Associate at The Home Depot, adept in customer service and sales expertise, significantly increased sales revenue through effective relationship building and suggestive selling. Collaborated seamlessly with teams, enhancing store performance. Demonstrates exceptional problem-solving and people skills, ensuring high customer satisfaction and loyalty.

Overview

2
2
years of professional experience

Work History

Sales Associate

The Home Depot
03.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Service Assistant

Longhorn Steakhouse
11.2022 - 02.2023
  • Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
  • Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
  • Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
  • Assisted team members in improving workflow efficiency by sharing best practices.
  • Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
  • Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
  • Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
  • Improved customer satisfaction by providing timely and efficient service assistance.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Continuously refined personal knowledge base regarding products/services offered by the company, utilizing this expertise to better serve customers looking for guidance on their purchases.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Delivered entrees and platters of food to patrons in support of wait staff.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Provided exceptional support for various departments, ensuring smooth daily operations.
  • Maintained accurate records of service requests, allowing for better tracking and resolution of issues.
  • Assisted in training new staff, ensuring they were well-prepared to meet service standards.

Education

CMA - Medical Assisting

Union College
Lincoln, NE

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Problem-Solving
  • Excellent people skills
  • Reliable and punctual
  • Goal-Oriented
  • Relationship Building
  • Outgoing Personality
  • Store Opening and Closing
  • Sales expertise

Timeline

Sales Associate

The Home Depot
03.2023 - Current

Service Assistant

Longhorn Steakhouse
11.2022 - 02.2023

CMA - Medical Assisting

Union College
Katey DouglasMedical Assitant