Katey Kraemer
Chaska,MN
Summary
Dedicated and results-driven sales professional with over 2 years of experience in client education, relationship management, and strategic sales within the healthcare and technology sectors. Dual Bachelor of Arts degrees in Communications and Theatre Performance highlight strong presentation and negotiation skills vital for complex sales environments. Proficient in Salesforce, showcasing a strong aptitude for managing customer data and sales pipelines efficiently. A proven history of leadership and execution, adept at working both independently and as part of a dynamic team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Clinical Assistant
Advantage Health Group
09.2021 - Current
- Educate clients on the benefits of services, including demonstrating proper movement techniques and rehabilitation drills and promoting additional services offered.
- Manage daily clinic operations by leading patient onboarding and scheduling, setting appointments for multiple providers, and tracking new patient leads.
- Provide exceptional support to new and existing patients, leading to increased repeat business and referrals.
Customer Relations Representative
Starkey Hearing
01.2022 - Current
- Enhance customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Quickly learn and maintain in-depth understanding of new product information in order to optimize our processes and provider resources.
- Utilize Salesforce daily to manage customer queries, active orders, and product histories.
- Collaborate and build relationships with cross-functional teams such as Sales and Audiology to develop new strategies for enhancing the customer experience.
Reinsurance Claims Analyst
Guy Carpenter
04.2019 - 12.2021
- Managed multiple complex reinsurance accounts ensuring contract obligations were met, adhering to strict deadlines in order to meet client goals.
- Monitored client's quarterly premium and claims reporting, analyzed high amounts of data and clearly presented findings to each client.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
Education
Bachelor of Arts - Dual Degree in Communications And Theatre
Bradley University
Peoria, IL05.2017
Certification
- NASM CPT - Certified Personal Trainer
- American Red Cross - Basic Life Support
Timeline
Customer Relations Representative
Starkey Hearing
01.2022 - Current
Clinical Assistant
Advantage Health Group
09.2021 - Current
Reinsurance Claims Analyst
Guy Carpenter
04.2019 - 12.2021
Bachelor of Arts - Dual Degree in Communications And Theatre
Bradley University
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