Summary
Overview
Work History
Education
Skills
Timeline
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Katey Roca

Panama City,FL

Summary

Dedicated Office Assistant with over 5 successful years of clerical experience in busy office environments achieving superior administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Microsoft applications and history achieving high data output.

Overview

6
6
years of professional experience

Work History

Order Entry Clerk

Gulf Coast Panama Jack
04.2023 - 06.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phones promptly and directed incoming calls to appropriate offices.
  • Maintained a comprehensive understanding of product catalog to provide informed recommendations to customers when needed.
  • Supported sales efforts for increased revenue generation through timely execution and accurate order entry.
  • Collaborated with sales, purchasing, and shipping teams to ensure timely delivery of orders and minimize delays.
  • Reduced errors in order entry by meticulously reviewing and validating order information before processing it into the system.
  • Assisted in training new employees on company-specific software systems and procedures for order entry processing.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Worked proactively to identify potential issues within the order entry process, implementing preventative measures or corrective actions as needed.

Sales Associate

Earthbound Trading Company
03.2022 - 05.2022
  • Assisted customers in selecting items to suit their needs while successfully upselling and forming personable customer experiences
  • Replenished inventory as needed and processed shipment with accuracy
  • Built appealing displays that met company standards
  • Consistently met sales goals.

Library Assistant

FSU Panama City
04.2019 - 07.2021
  • Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
  • Assisted patrons in retrieving source material for upcoming assignments and projects
  • Set up computer and digital device access, providing assistance with use and operation.
  • Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
  • Managed interlibrary loan requests promptly, ensuring timely access to desired materials from other institutions.
  • Conducted library tours and orientations, familiarizing patrons with library's resources and services.
  • Supported community engagement initiatives by coordinating successful library events for students and faculty members.
  • Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials.
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards.

Accounting Assistant

Berg Pipe Panama City
02.2018 - 01.2020
  • Managed a high volume of invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.
  • Maintained up-to-date customer records, facilitating accurate invoicing and prompt payment receipt.
  • Processed payments and documents such as invoices, employee reimbursements, and statements.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Assisted in month-end closing procedures, contributing to accurate financial reporting for stakeholders.
  • Ensured timely approval of invoices by monitoring outstanding items and following up with approvers as needed.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained hands-on experience in SAP, a business operation software program, increasing proficiency and expanding my technical skill set.

Education

Bachelor of Science - Business Administration

Florida State University
12.2024

Associate of Arts - Accounting

Gulf Coast State College
Panama City, FL
05.2019

Skills

  • Organizing and Categorizing
  • Customer Service
  • Administrative Support
  • Document Management
  • Time Management
  • Multitasking Abilities

Timeline

Order Entry Clerk

Gulf Coast Panama Jack
04.2023 - 06.2024

Sales Associate

Earthbound Trading Company
03.2022 - 05.2022

Library Assistant

FSU Panama City
04.2019 - 07.2021

Accounting Assistant

Berg Pipe Panama City
02.2018 - 01.2020

Bachelor of Science - Business Administration

Florida State University

Associate of Arts - Accounting

Gulf Coast State College

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Katey Roca