Kathleen Vowell
Retail
Lubbock,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills. Eager to secure Store Manager position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Excellent sales and communication skills.
Overview
34
34
years of professional experience
Work History
Sales/Merchandising/Customer Service Associate
Hudson Group-Lubbock Preston International Airport
04.2023 - Current
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Participated in cross-functional teams to address complex customer concerns, resulting in prompt resolution of issues.
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Contributed to the enhancement of sales strategies by upselling relevant products or services during customer interactions.
- Maximized efficiency within the workplace by implementing new organizational methods for handling daily tasks.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Achieved a working knowledge of airport operations and procedures to better ensure passengers safety and satisfaction.
Owner/Fitness Trainer
Future One Fitness
03.1995 - 05.2004
- Increased customer satisfaction by implementing efficient exercise programs and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Managed day-to-day business operations
- Improved client fitness levels by developing personalized workout plans tailored to individual needs and goals.
- Boosted client motivation through consistent encouragement, support, and progress tracking.
- Enhanced gym member retention rates by providing excellent customer service and fostering a welcoming environment.
- Evaluated and negotiated with suppliers to maintain cost controls and improve operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Office Manager/Small Business Co-Owner
Real Well Service, Inc.
02.1990 - 05.1999
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Education
High School Diploma -
Artesia High School
Artesia, NMSkills
- Customer Needs Assessment
- Airport Operations and Procedure
- Product Sales
- Accurate Money Handling
- Strategic Planning
- Listening Skills
- Adapt to Diverse Groups
- Excellent People Skills
- Sales Strategies
- Multi-Tasking Strength
- Professional Demeanor
- Verbal/Written Communication
- Persuasion Techniques
- Product Recommendations
- Promotional Support
- Sales Training
- Sales Goals Attainment
- Sales Trends
- Teamwork and Collaboration
- Problem-Solving
- Relationship Building
- Product Knowledge
- Exceptional Customer Service
- Problem-Solving Skills
- Interpersonal skills
- Attention to detail
- Active listening
- Reliable and Responsible
- Strong desire to learn
- Adaptability
Timeline
Sales/Merchandising/Customer Service Associate
Hudson Group-Lubbock Preston International Airport
04.2023 - Current
Owner/Fitness Trainer
Future One Fitness
03.1995 - 05.2004
Office Manager/Small Business Co-Owner
Real Well Service, Inc.
02.1990 - 05.1999
High School Diploma -
Artesia High School
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